What are the responsibilities and job description for the Data Entry Specialist position at TEKsystems?
*Job Summary:*
We are seeking a detail-oriented and dedicated individual to join our team as a (Job Title). The successful candidate will be responsible for reviewing and responding to chargebacks, processing refund requests, handling customer correspondence, and managing various types of documentation. This role requires excellent organizational skills, a strong commitment to customer satisfaction, and the ability to work independently.
*Job Responsibilities:*
* Review and respond to chargebacks based on the validity of the original charge.
* Review refund requests submitted by other departments, issuing refunds as appropriate for each account.
* Read and distribute written correspondence from customers to the correct departments for resolution.
* Review received documentation for POAs, Guardianships, Conservatorships, etc., and notate the documents received to the correct account.
* Address and handle all death certificates and deceased notices, including account reviews to determine the validity of charges and sending correspondence to estates or family explaining the balances due or cleared.
* Address and handle probates on deceased customer accounts received from family or executors of the estates.
* Handle all incoming documentation (i.e., POAs, Guardianships, Death certificates, state-issued IDs, etc.) for Change of Financial Responsibilities, entering the necessary information in the shared spreadsheet.
* Handle and process electronic correspondence from banks.
* Mail unprocessable checks back to the customer with corresponding letters.
* Process all Bankruptcy Notices by entering the data on the notices onto the accounts to prevent billing.
* Process credit card payments sent via remit slips.
*Qualifications:*
* High school diploma or equivalent.
* Self-motivated, hard-working team player with proven outstanding organizational skills and very detail-oriented.
* Ability to work independently and manage multiple tasks at once.
* Provide prompt, accurate, and courteous customer service.
* Highly developed sense of integrity and commitment to customer satisfaction.
* Demonstrated passion for excellence with respect to treating and caring for customers.
* Strong knowledge of cellular concepts, products, services, and policies within the cellular industry.
* Able to effectively communicate and conduct yourself in a professional manner with fellow co-workers and be flexible with different personalities.
* Willingness to work a flexible schedule and occasional overtime when needed.
* Possess a strong work ethic and team player mentality.
* Effectively utilize MS Office, MS Excel, and the Internet.
*Pay and Benefits*
The pay range for this position is $19.00 - $19.25/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Tigard,OR.
*Application Deadline*
This position is anticipated to close on Mar 6, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a detail-oriented and dedicated individual to join our team as a (Job Title). The successful candidate will be responsible for reviewing and responding to chargebacks, processing refund requests, handling customer correspondence, and managing various types of documentation. This role requires excellent organizational skills, a strong commitment to customer satisfaction, and the ability to work independently.
*Job Responsibilities:*
* Review and respond to chargebacks based on the validity of the original charge.
* Review refund requests submitted by other departments, issuing refunds as appropriate for each account.
* Read and distribute written correspondence from customers to the correct departments for resolution.
* Review received documentation for POAs, Guardianships, Conservatorships, etc., and notate the documents received to the correct account.
* Address and handle all death certificates and deceased notices, including account reviews to determine the validity of charges and sending correspondence to estates or family explaining the balances due or cleared.
* Address and handle probates on deceased customer accounts received from family or executors of the estates.
* Handle all incoming documentation (i.e., POAs, Guardianships, Death certificates, state-issued IDs, etc.) for Change of Financial Responsibilities, entering the necessary information in the shared spreadsheet.
* Handle and process electronic correspondence from banks.
* Mail unprocessable checks back to the customer with corresponding letters.
* Process all Bankruptcy Notices by entering the data on the notices onto the accounts to prevent billing.
* Process credit card payments sent via remit slips.
*Qualifications:*
* High school diploma or equivalent.
* Self-motivated, hard-working team player with proven outstanding organizational skills and very detail-oriented.
* Ability to work independently and manage multiple tasks at once.
* Provide prompt, accurate, and courteous customer service.
* Highly developed sense of integrity and commitment to customer satisfaction.
* Demonstrated passion for excellence with respect to treating and caring for customers.
* Strong knowledge of cellular concepts, products, services, and policies within the cellular industry.
* Able to effectively communicate and conduct yourself in a professional manner with fellow co-workers and be flexible with different personalities.
* Willingness to work a flexible schedule and occasional overtime when needed.
* Possess a strong work ethic and team player mentality.
* Effectively utilize MS Office, MS Excel, and the Internet.
*Pay and Benefits*
The pay range for this position is $19.00 - $19.25/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Tigard,OR.
*Application Deadline*
This position is anticipated to close on Mar 6, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $19 - $19
