What are the responsibilities and job description for the Desktop Support Analyst position at TEKsystems?
*Description*
As a dedicated technology consultant, you will ensure the maximum value of the company's technology investments. You will advocate for and promote the effective use of technology within the company, integrating new and existing technologies into the end user's workflows. This role requires building trusting relationships with end users, leveraging sound judgment and decision-making, and prioritizing engagements with office leadership and client stakeholder groups. You will be responsible for ensuring optimal technology configuration and driving technical product adoption by becoming a trusted advisor to Leaders and end-users, ultimately championing the clients' goals and fostering their success.
*Primary Duties & Responsibilities:*
* Leverage sound judgment and decision-making to advance the technology transformation priorities of the corporate office and local office.
* Use knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN to resolve technical issues and provide implementation support.
* Provide technical support in a fast-paced, high-pressure environment while multitasking and reprioritizing efforts as needed.
* Communicate with senior management on potentially volatile situations and take responsibility and ownership of the issue.
* Learn and apply customer and engineering best practices to support software/hardware solutions to drive high availability to meet/exceed customer expectations.
* Tailor consultative approach to demonstrate and understand the specific benefits for each unique audience using the technology.
* Act as a feedback loop to corporate leadership to ensure tech applications meet the needs of end-users and clients.
* Identify gaps and inefficiencies where employees can apply new or existing technology to improve their practices.
* Articulate the benefits of leveraging technology to drive a positive client and advisor experience throughout the sales cycle.
* Partner with network office and corporate leadership to ensure consistent messaging in promoting the proper use and integration of technology.
* Plan, schedule, and facilitate classes using established curriculum to leverage technology as a sales cycle productivity tool.
* Support technology rollouts by making users aware of benefits, preparation, and training needed for successful deployment.
*Knowledge, Skills, Abilities:*
* Bachelor's degree in Computer Science, MIS, or a significant equivalent experience.
* Minimum of 5 years of relevant technology support experience.
* Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.
* Demonstrates strong customer service skills and excellent oral and written communication ability.
* Demonstrated analytical and problem-solving abilities including sound judgment/decision-making skills.
* High degree of initiative and motivation including willingness to seize opportunities to identify, help drive and implement process/service improvement and innovation.
* Strong attention to detail including proficiency in clear and understandable ticket documentation.
* Ability to diffuse/resolve escalations and resolve complex issues.
*Pay and Benefits*
The pay range for this position is $28.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Middleton,WI.
*Application Deadline*
This position is anticipated to close on Apr 8, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
As a dedicated technology consultant, you will ensure the maximum value of the company's technology investments. You will advocate for and promote the effective use of technology within the company, integrating new and existing technologies into the end user's workflows. This role requires building trusting relationships with end users, leveraging sound judgment and decision-making, and prioritizing engagements with office leadership and client stakeholder groups. You will be responsible for ensuring optimal technology configuration and driving technical product adoption by becoming a trusted advisor to Leaders and end-users, ultimately championing the clients' goals and fostering their success.
*Primary Duties & Responsibilities:*
* Leverage sound judgment and decision-making to advance the technology transformation priorities of the corporate office and local office.
* Use knowledge of computers, mobile devices, hardware, software configurations, operating systems, and LAN to resolve technical issues and provide implementation support.
* Provide technical support in a fast-paced, high-pressure environment while multitasking and reprioritizing efforts as needed.
* Communicate with senior management on potentially volatile situations and take responsibility and ownership of the issue.
* Learn and apply customer and engineering best practices to support software/hardware solutions to drive high availability to meet/exceed customer expectations.
* Tailor consultative approach to demonstrate and understand the specific benefits for each unique audience using the technology.
* Act as a feedback loop to corporate leadership to ensure tech applications meet the needs of end-users and clients.
* Identify gaps and inefficiencies where employees can apply new or existing technology to improve their practices.
* Articulate the benefits of leveraging technology to drive a positive client and advisor experience throughout the sales cycle.
* Partner with network office and corporate leadership to ensure consistent messaging in promoting the proper use and integration of technology.
* Plan, schedule, and facilitate classes using established curriculum to leverage technology as a sales cycle productivity tool.
* Support technology rollouts by making users aware of benefits, preparation, and training needed for successful deployment.
*Knowledge, Skills, Abilities:*
* Bachelor's degree in Computer Science, MIS, or a significant equivalent experience.
* Minimum of 5 years of relevant technology support experience.
* Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.
* Demonstrates strong customer service skills and excellent oral and written communication ability.
* Demonstrated analytical and problem-solving abilities including sound judgment/decision-making skills.
* High degree of initiative and motivation including willingness to seize opportunities to identify, help drive and implement process/service improvement and innovation.
* Strong attention to detail including proficiency in clear and understandable ticket documentation.
* Ability to diffuse/resolve escalations and resolve complex issues.
*Pay and Benefits*
The pay range for this position is $28.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Middleton,WI.
*Application Deadline*
This position is anticipated to close on Apr 8, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $28 - $32
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