What are the responsibilities and job description for the Desktop Support Technician position at TEKsystems?
*Position Summary:* The Desktop Support Technician is responsible for providing on-site, in-person technical support to employees in a professional environment. This role involves creating and managing tickets in ServiceNow, deploying and refreshing supported PCs, printers, and network devices, maintaining computer rooms and network closets, and ensuring accurate inventory management. The Desktop Support Technician will also deploy and support IT audio/video equipment in conference rooms, execute tasks required for ongoing project deployments, and provide on-call/after-hours support for critical issues.
*Responsibilities:*
* Provide on-site, in-person technical support to employees, including Company Leadership.
* Create and manage tickets in ServiceNow, ensuring timely resolution based on contracted SLAs.
* Deploy and refresh supported PCs, printers, and network devices (switches, APs, wireless controllers).
* Maintain computer rooms and network closets according to company standards.
* Maintain accurate inventory of all equipment in ServiceNow, managing equipment from receipt to disposal while adhering to lifecycle processes.
* Deploy and support (IT) audio/video equipment in conference rooms. Support business video events as needed.
* Execute assigned tasks required to support ongoing project deployments.
* Provide on-call P1/P2 support, rotating after-hours support with team to address critical issues and serve as the "Hands and Eyes" for the network team.
*Requirements:*
* At least 2 years of IT experience (5 years preferred), resulting in technical skills with network, audio/visual, PC support, and other IT technical infrastructure hands-on skills.
* Must be professional in demeanor and adhere to site-specific dress code policies.
* Must be a strong collaborator with excellent written and verbal communication skills.
* Excellent problem-solving skills and the ability to work in a fast-moving environment.
* Self-motivated and driven to achieve quality results.
* Team player with the ability to quickly learn new skills.
*Preferred:*
* Bachelor's degree in computer science or related field, or equivalent work experience.
*Additional Information:*
* This position requires on-site work at the company's location.
* Schedule is Monday-Friday 8am-5pm/8am-430pm, determined by length of lunch break.
* Active Driver's License & reliable transportation required.
*Pay and Benefits*
The pay range for this position is $21.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Greenville,SC.
*Application Deadline*
This position is anticipated to close on Apr 18, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Responsibilities:*
* Provide on-site, in-person technical support to employees, including Company Leadership.
* Create and manage tickets in ServiceNow, ensuring timely resolution based on contracted SLAs.
* Deploy and refresh supported PCs, printers, and network devices (switches, APs, wireless controllers).
* Maintain computer rooms and network closets according to company standards.
* Maintain accurate inventory of all equipment in ServiceNow, managing equipment from receipt to disposal while adhering to lifecycle processes.
* Deploy and support (IT) audio/video equipment in conference rooms. Support business video events as needed.
* Execute assigned tasks required to support ongoing project deployments.
* Provide on-call P1/P2 support, rotating after-hours support with team to address critical issues and serve as the "Hands and Eyes" for the network team.
*Requirements:*
* At least 2 years of IT experience (5 years preferred), resulting in technical skills with network, audio/visual, PC support, and other IT technical infrastructure hands-on skills.
* Must be professional in demeanor and adhere to site-specific dress code policies.
* Must be a strong collaborator with excellent written and verbal communication skills.
* Excellent problem-solving skills and the ability to work in a fast-moving environment.
* Self-motivated and driven to achieve quality results.
* Team player with the ability to quickly learn new skills.
*Preferred:*
* Bachelor's degree in computer science or related field, or equivalent work experience.
*Additional Information:*
* This position requires on-site work at the company's location.
* Schedule is Monday-Friday 8am-5pm/8am-430pm, determined by length of lunch break.
* Active Driver's License & reliable transportation required.
*Pay and Benefits*
The pay range for this position is $21.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Greenville,SC.
*Application Deadline*
This position is anticipated to close on Apr 18, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $21 - $25
