What are the responsibilities and job description for the Desktop Support Technician position at TEKsystems?
*Description*
Position Description
The End User Device Technician is a highly-visible member of the IT team who is knowledgable of hardware and software support to end users of computers, printers, mobile devices and related peripherals. Assists with life cycle technology refresh and net new technology provisioning and deployments of end user device technology in healthcare environment. Responsible for tagging technology equipment with asset tags, recording assets, imaging, updating, deploying and surplus of al end user technology. Daily work schedule and location may vary depending on the needs.
Position Requirements
Vocational or technical training or degree: Information Technology and 1 years or more of experience in End User Device Support. Additional years of relevant work experience and/or other specialized training can be used in lieu of minimum education requirement. Skills required: Communication to technical and nontechnical audiences (written and verbal); Technical knowledge software, hardware, network applications, desktop applications, Apple and Microsoft products; Time Management - adheres to deadlines; Customer Service; Ability to analyze, plan and resolve issues.
Example Tickets:
Workstation/endpoint device troubleshooting
Printers
Barcode scanner cradle tickets - sometimes there are people simply not charging their cradles correctly and the scanner has a dead battery
*Skills*
Windows 10, Troubleshooting, printers, desktop, office 365, servicenow, citrix, citrix workspace
*Top Skills Details*
Windows 10,Troubleshooting,printers,desktop,office 365,servicenow
*Additional Skills & Qualifications*
Customer facing role - need strong communication skills as they interact with all levels of the organization.
Customer service is a must
Nice to have: previous healthcare experience.
Exposure to Lansweeper is a plus, as it's the migration tool they'll be using to migrate laptops.
*Pay and Benefits*
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Augusta,GA.
*Application Deadline*
This position is anticipated to close on Mar 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Position Description
The End User Device Technician is a highly-visible member of the IT team who is knowledgable of hardware and software support to end users of computers, printers, mobile devices and related peripherals. Assists with life cycle technology refresh and net new technology provisioning and deployments of end user device technology in healthcare environment. Responsible for tagging technology equipment with asset tags, recording assets, imaging, updating, deploying and surplus of al end user technology. Daily work schedule and location may vary depending on the needs.
Position Requirements
Vocational or technical training or degree: Information Technology and 1 years or more of experience in End User Device Support. Additional years of relevant work experience and/or other specialized training can be used in lieu of minimum education requirement. Skills required: Communication to technical and nontechnical audiences (written and verbal); Technical knowledge software, hardware, network applications, desktop applications, Apple and Microsoft products; Time Management - adheres to deadlines; Customer Service; Ability to analyze, plan and resolve issues.
Example Tickets:
Workstation/endpoint device troubleshooting
Printers
Barcode scanner cradle tickets - sometimes there are people simply not charging their cradles correctly and the scanner has a dead battery
*Skills*
Windows 10, Troubleshooting, printers, desktop, office 365, servicenow, citrix, citrix workspace
*Top Skills Details*
Windows 10,Troubleshooting,printers,desktop,office 365,servicenow
*Additional Skills & Qualifications*
Customer facing role - need strong communication skills as they interact with all levels of the organization.
Customer service is a must
Nice to have: previous healthcare experience.
Exposure to Lansweeper is a plus, as it's the migration tool they'll be using to migrate laptops.
*Pay and Benefits*
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Augusta,GA.
*Application Deadline*
This position is anticipated to close on Mar 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $22
