What are the responsibilities and job description for the Desktop Technician position at TEKsystems?
*Description*
Level 2 Desktop Technician I
1. Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications
2. Responsible for ensuring completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands
3. Perform programming and related administrative tasks for Managed printers.
1. Will need the ability to be certified in Dell and HP hardware repairs.
2. Must possess a strong customer service orientation.
3. Must be adaptive and flexible and have good problem-solving skills.
4. Must be able to communicate effectively both verbally and in writing.
5. Hands-on physical repair of laptops
Comply with all company training, legal and ethical requirements.
Years of experience/education and/or certifications required:
* 2-4 years of experience
What are the top 3-5 skills requirements should this person have?
Will need ability to be certified in Dell and HP hardware repairs.
Must possess a strong customer service orientation.
Must be adaptive and flexible and have good problem-solving skills.
Must be able to communicate effectively both verbally and in writing.
*Skills*
desktop, break/fix
*Top Skills Details*
desktop,break/fix
*Additional Skills & Qualifications*
Computer Hardware Services - break/fix laptops
Managed Print Services - Programming remotely the printer
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $22.00 - $24.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in North Chicago,IL.
*Application Deadline*
This position will be accepting applications until Jan 18, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Level 2 Desktop Technician I
1. Responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications
2. Responsible for ensuring completion of all assigned work and proper communications with clients, meeting service level agreements, customer satisfaction, and service demands
3. Perform programming and related administrative tasks for Managed printers.
1. Will need the ability to be certified in Dell and HP hardware repairs.
2. Must possess a strong customer service orientation.
3. Must be adaptive and flexible and have good problem-solving skills.
4. Must be able to communicate effectively both verbally and in writing.
5. Hands-on physical repair of laptops
Comply with all company training, legal and ethical requirements.
Years of experience/education and/or certifications required:
* 2-4 years of experience
What are the top 3-5 skills requirements should this person have?
Will need ability to be certified in Dell and HP hardware repairs.
Must possess a strong customer service orientation.
Must be adaptive and flexible and have good problem-solving skills.
Must be able to communicate effectively both verbally and in writing.
*Skills*
desktop, break/fix
*Top Skills Details*
desktop,break/fix
*Additional Skills & Qualifications*
Computer Hardware Services - break/fix laptops
Managed Print Services - Programming remotely the printer
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $22.00 - $24.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in North Chicago,IL.
*Application Deadline*
This position will be accepting applications until Jan 18, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $22 - $24
