What are the responsibilities and job description for the EHR/Application Support Analyst - MyAvatar position at TEKsystems?
Responsibilities:
* Provide application and end user support, application maintenance, and vendor liaison activities for Netsmart applications, these applications include but are not limited to myAvatar, myAvatar NX, Order Connect, Bells AI, myHealth Pointe, Harvest Labs, CareWare, and other interfaced systems..
* 3 years of experience supporting Netsmart myAvatar.
* Strong experience working in IT field supporting end user customers.
* Monitor end user support tickets received through the state ServiceNow system.
* Troubleshoot, document, and respond to IT application related end user requests for assistance within appropriate timeframe to resolve any issues and ensure applications are working properly.
* Research and or escalate more difficult inquiries or system bugs to Vendor and work with staff and or application vendor to resolve escalated issues.
* Excellent customer service.
* Remote role, candidate may sit in a location within the continental United States, candidates that sit in CST time zone schedules strongly preferred. Candidate selected will be required to work a CST work schedule.
*Pay and Benefits*
The pay range for this position is $30.00 - $38.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position will be accepting applications until Jan 22, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
* Provide application and end user support, application maintenance, and vendor liaison activities for Netsmart applications, these applications include but are not limited to myAvatar, myAvatar NX, Order Connect, Bells AI, myHealth Pointe, Harvest Labs, CareWare, and other interfaced systems..
* 3 years of experience supporting Netsmart myAvatar.
* Strong experience working in IT field supporting end user customers.
* Monitor end user support tickets received through the state ServiceNow system.
* Troubleshoot, document, and respond to IT application related end user requests for assistance within appropriate timeframe to resolve any issues and ensure applications are working properly.
* Research and or escalate more difficult inquiries or system bugs to Vendor and work with staff and or application vendor to resolve escalated issues.
* Excellent customer service.
* Remote role, candidate may sit in a location within the continental United States, candidates that sit in CST time zone schedules strongly preferred. Candidate selected will be required to work a CST work schedule.
*Pay and Benefits*
The pay range for this position is $30.00 - $38.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position will be accepting applications until Jan 22, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $30 - $38
