What are the responsibilities and job description for the Healthcare Customer Service Representative position at TEKsystems?
*Description*
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service, always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.
* Identify, evaluate and prioritize caller needs, questions and concerns.
* Formulate plans of resolution and respond appropriately and efficiently.
* Maintain and restore customer satisfaction and partner with other teams as needed.
* Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
* Proactively educate caller on program benefits.
* Meet or exceed established call center metrics, attendance standards and quality levels.
* Use computer tools to accurately process and document information.
* Develop rapport with callers and appropriately adjust communication style.
* Provide accurate information about Sharecare programs and services.
* Escalate issues internally and follow up on escalated issues.
*Skills*
Customer service, Administration, healthcare customer service, bilingual
*Top Skills Details*
Customer service,Administration,healthcare customer service
*Additional Skills & Qualifications*
* High School Diploma
* Must be bilingual
* Prior experience in a customer service related field preferred.
* Great communication skills
* Must be able to multi-task
* General working knowledge of Microsoft Word & Outlook
* Computer keyboard proficiency and internet navigation skills required
* Ability to work effectively with others in a team environment
* Ability to thrive in a fast-growing always changing environment
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $16.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Forrest City,AR.
*Application Deadline*
This position is anticipated to close on Mar 29, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service, always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly "routine", but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.
* Identify, evaluate and prioritize caller needs, questions and concerns.
* Formulate plans of resolution and respond appropriately and efficiently.
* Maintain and restore customer satisfaction and partner with other teams as needed.
* Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
* Proactively educate caller on program benefits.
* Meet or exceed established call center metrics, attendance standards and quality levels.
* Use computer tools to accurately process and document information.
* Develop rapport with callers and appropriately adjust communication style.
* Provide accurate information about Sharecare programs and services.
* Escalate issues internally and follow up on escalated issues.
*Skills*
Customer service, Administration, healthcare customer service, bilingual
*Top Skills Details*
Customer service,Administration,healthcare customer service
*Additional Skills & Qualifications*
* High School Diploma
* Must be bilingual
* Prior experience in a customer service related field preferred.
* Great communication skills
* Must be able to multi-task
* General working knowledge of Microsoft Word & Outlook
* Computer keyboard proficiency and internet navigation skills required
* Ability to work effectively with others in a team environment
* Ability to thrive in a fast-growing always changing environment
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $16.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Forrest City,AR.
*Application Deadline*
This position is anticipated to close on Mar 29, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $16 - $17
