What are the responsibilities and job description for the Help Desk Analyst position at TEKsystems?
*Job Description*
TEKsystems is seeking a Help Desk Analyst for one of our clients based out of Cleveland, OH. The successful candidate will provide service desk phone support as a single point of contact to resolve IT-related issues, including hardware, software, telecommunications, and educational challenges, enabling customers to remain productive and focused on their tasks. Handles inquiries across multi-platform environments and remote access applications. Offers secondary support for additional tasks assigned to the Support Center. Acts as a liaison between customers and internal support teams to ensure accurate problem interpretation. Adheres to established operating procedures and consistently demonstrates commitment to the organization's mission, vision, values, and customer service standards.
*Skills Required*
* Help desk support
* Customer service
* Password resets
* Phone support
* Ticketing systems
* Technical troubleshooting
* Communication and interpersonal skills
* Proficiency in common office software suites and directory services
*Additional Qualifications*
* Ability to clearly communicate issues and understand their business impact
* Strong customer service mentality and active listening skills
* Problem-solving aptitude
* Completed coursework or certifications in relevant IT fields (e.g., A , enterprise networking, basic security)
* Familiarity with remote access, wireless technologies, mobile devices, and telecommunications
* Working knowledge of common office applications and systems
* Understanding of ITIL practices and compliance policies
* Minimum of an associate's degree (required for advancement to full-time employment)
*Experience Level*
Entry-Level
*Pay and Benefits*
The pay range for this position is $15.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Apr 9, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems is seeking a Help Desk Analyst for one of our clients based out of Cleveland, OH. The successful candidate will provide service desk phone support as a single point of contact to resolve IT-related issues, including hardware, software, telecommunications, and educational challenges, enabling customers to remain productive and focused on their tasks. Handles inquiries across multi-platform environments and remote access applications. Offers secondary support for additional tasks assigned to the Support Center. Acts as a liaison between customers and internal support teams to ensure accurate problem interpretation. Adheres to established operating procedures and consistently demonstrates commitment to the organization's mission, vision, values, and customer service standards.
*Skills Required*
* Help desk support
* Customer service
* Password resets
* Phone support
* Ticketing systems
* Technical troubleshooting
* Communication and interpersonal skills
* Proficiency in common office software suites and directory services
*Additional Qualifications*
* Ability to clearly communicate issues and understand their business impact
* Strong customer service mentality and active listening skills
* Problem-solving aptitude
* Completed coursework or certifications in relevant IT fields (e.g., A , enterprise networking, basic security)
* Familiarity with remote access, wireless technologies, mobile devices, and telecommunications
* Working knowledge of common office applications and systems
* Understanding of ITIL practices and compliance policies
* Minimum of an associate's degree (required for advancement to full-time employment)
*Experience Level*
Entry-Level
*Pay and Benefits*
The pay range for this position is $15.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Apr 9, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $15 - $18
