What are the responsibilities and job description for the Help Desk Associate position at TEKsystems?
Key Responsibilities
As a Help Desk Technician, your primary focus will be on delivering exceptional customer service while troubleshooting and resolving technical issues. Some key responsibilities include:
- Providing timely and effective resolution to end-user inquiries and issues
- Utilizing technical expertise to diagnose and resolve complex hardware and software problems
- Maintaining accurate documentation of all issues and resolutions in the IT ticketing systems
A strong background in IT support and a passion for problem-solving make you an ideal candidate for this role.
