What are the responsibilities and job description for the Help Desk Representative position at TEKsystems?
*Job Description*
* Provide all customers with excellent customer service at each touchpoint to include phone calls, emails and on-line tickets.
* Answer customer calls and assist customers with orders, questions, and warranty claims. Educate customers on products and company policies as needed.
* Build and maintain customer relationships.
* Support Outside Sales Reps with all order entry and all inquiry requests.
* Perform customer order entry.
* Monitor customer credit risk. If a customer is high risk, notify the credit department before entering a new order.
* Evaluate and process all manufacturer defect and six month outsole warranty claims.
* Inform manager of any escalating customer complaints, as well as new and/or unusual product defects.
* Collaborate with other sales support representatives to ensure the efficiency of the department.
* Authorize credit card payments for appropriate customers.
* Support day-to-day operation needs in Microsoft Windows environment to include PC's/laptops, printers, VOIP and company cell phones.
* Partner with global IT to troubleshoot network and application issues.
* Manage users and accounts; assign/disable network access.
*Qualifications*
* Over 1 Year Of Customer Support Experience
* 1 Year of Help Desk Experience
*Pay and Benefits*
The pay range for this position is $26.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Louisville,CO.
*Application Deadline*
This position is anticipated to close on Apr 26, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
* Provide all customers with excellent customer service at each touchpoint to include phone calls, emails and on-line tickets.
* Answer customer calls and assist customers with orders, questions, and warranty claims. Educate customers on products and company policies as needed.
* Build and maintain customer relationships.
* Support Outside Sales Reps with all order entry and all inquiry requests.
* Perform customer order entry.
* Monitor customer credit risk. If a customer is high risk, notify the credit department before entering a new order.
* Evaluate and process all manufacturer defect and six month outsole warranty claims.
* Inform manager of any escalating customer complaints, as well as new and/or unusual product defects.
* Collaborate with other sales support representatives to ensure the efficiency of the department.
* Authorize credit card payments for appropriate customers.
* Support day-to-day operation needs in Microsoft Windows environment to include PC's/laptops, printers, VOIP and company cell phones.
* Partner with global IT to troubleshoot network and application issues.
* Manage users and accounts; assign/disable network access.
*Qualifications*
* Over 1 Year Of Customer Support Experience
* 1 Year of Help Desk Experience
*Pay and Benefits*
The pay range for this position is $26.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Louisville,CO.
*Application Deadline*
This position is anticipated to close on Apr 26, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $26 - $27
