What are the responsibilities and job description for the Help Desk Support - Now Hiring position at TEKsystems?
Description:
Looking for a Help Desk Support Analyst. Will be providing customer service and technical support for End Users PCs and hardware. You will be fielding calls from various types of employees within the healthcare system. The support could be via Email, Phone and other forms of communication. The applications you support will mostly be proprietary, but you will be supporting office and printer functions as well.
Skills:
password reset, technical support, active directory, ticketing system, support desk, help desk support, technical knowledge, servicenow, Troubleshooting, Customer service, Windows, Phone support, Hardware
Top Skills Details:
password reset,technical support,active directory,ticketing system,support desk,help desk support,technical knowledge
Additional Skills & Qualifications:
1 year of helpdesk/call center experience
· Basic problem-solving skills
· Understanding of Microsoft Office
· Comfortable working in a fast-paced environment with little supervision
· Experience troubleshooting devices and software
· Experience remotely supporting end users
· Supporting Networking Printers
· Remote Access Support
The position is expected to resolve end user issues, provide timely documentation for all calls, and escalate issues when appropriate.
Will turn remote after 3-5 week training period.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
