What are the responsibilities and job description for the Help Desk Technician position at TEKsystems?
*Position Overview:*
TEKsystems is seeking a service desk technician for one of our clients based out of Columbus, Ohio. We are seeking candidates who are passionate about providing excellent customer service and technical support. This role includes both in-office and remote work opportunities, with flexibility to accommodate the best candidates for the position.
*Work Schedule:*
* Hybrid shift: 3 days in the office per week.
* Core business hours: Monday through Friday, 7 AM-4 PM or 8 AM-5 PM (Eastern Time).
*Primary Responsibilities:*
* Provide technical support via phone to resolve customer issues.
* Respond to tickets submitted through a self-service portal and incoming chat requests.
* Manage personal ticket workload, ensuring timely resolution of technical issues.
* Stay informed about company products and services by attending training sessions and reviewing relevant documentation.
*Preferred Qualifications:*
* Strong customer service skills are essential.
* Previous experience in roles involving phone or email support, particularly in contact centers, is advantageous.
* Familiarity with ticketing systems is preferred.
* Ability to navigate computer-based applications and manage ticket documentation effectively.
* General understanding of technical platforms and willingness to learn, but advanced technical expertise is not required.
* One to two years of relevant experience or equivalent education is desirable, though a degree is not required.
*Skills:*
* Help desk support
* Troubleshooting
* Service desk operations
* Technical assistance
*Additional Considerations:*
* Certifications such as A are valuable.
* Flexibility in scheduling is a plus.
*Pay and Benefits*
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Columbus,OH.
*Application Deadline*
This position is anticipated to close on Apr 16, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems is seeking a service desk technician for one of our clients based out of Columbus, Ohio. We are seeking candidates who are passionate about providing excellent customer service and technical support. This role includes both in-office and remote work opportunities, with flexibility to accommodate the best candidates for the position.
*Work Schedule:*
* Hybrid shift: 3 days in the office per week.
* Core business hours: Monday through Friday, 7 AM-4 PM or 8 AM-5 PM (Eastern Time).
*Primary Responsibilities:*
* Provide technical support via phone to resolve customer issues.
* Respond to tickets submitted through a self-service portal and incoming chat requests.
* Manage personal ticket workload, ensuring timely resolution of technical issues.
* Stay informed about company products and services by attending training sessions and reviewing relevant documentation.
*Preferred Qualifications:*
* Strong customer service skills are essential.
* Previous experience in roles involving phone or email support, particularly in contact centers, is advantageous.
* Familiarity with ticketing systems is preferred.
* Ability to navigate computer-based applications and manage ticket documentation effectively.
* General understanding of technical platforms and willingness to learn, but advanced technical expertise is not required.
* One to two years of relevant experience or equivalent education is desirable, though a degree is not required.
*Skills:*
* Help desk support
* Troubleshooting
* Service desk operations
* Technical assistance
*Additional Considerations:*
* Certifications such as A are valuable.
* Flexibility in scheduling is a plus.
*Pay and Benefits*
The pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Columbus,OH.
*Application Deadline*
This position is anticipated to close on Apr 16, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $18 - $20
