What are the responsibilities and job description for the Help Desk Technician position at TEKsystems?
*Description*
Requirements:
Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
Provide troubleshooting support to field techs via phone, bridge calls, and emails.
Implement, change, and create processes for different project needs when they arise.
Working with technicians in the field to troubleshoot cabling/network issues.
Configure and program hardware remotely.
Ability to execute and or create programs and scripts.
Remotely configure/verify port configurations and network settings.
Assist with any other technical needs that we can meet for the teams as they arise.
Perform any other duties not specifically stated herein, but which your supervisor may assign.
Adhere to all required project safety requirements.
High school Diploma or equivalent required.
1-year of voice, data, security, or electrical field experience.
Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.
Excellent written and verbal communication skills.
Exceptional problem-solving skills.
Strong attention to detail, organizational, and follow-up skills.
Efficiently read and decipher manufacturer instructions.
Knowledge of Analog / IP, Switch, Wireless and CCTV.
Must type at least 40 WPM.
Experience with Network switch programming.
IP camera programming experience.
CCNA Certification preferred but not required.
Familiar with ticketing systems (SNOW preferred but not required) and Active Directory use
Familiar with troubleshooting access points, and any network issues on routers, cables, etc. via phone, email, or chat.
*Skills:*
Help desk support, Troubleshooting, Customer service, Support, network troubleshooting, network support, Help desk, Service desk, Active directory, Phone support, Ticketing system, Office 365
*Top Skills Details:*
Help desk support, Troubleshooting, Customer service, Support, network troubleshooting, network support
*Experience Level:*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $19.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Lowell,AR.
*Application Deadline*
This position is anticipated to close on Apr 23, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Requirements:
Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
Provide troubleshooting support to field techs via phone, bridge calls, and emails.
Implement, change, and create processes for different project needs when they arise.
Working with technicians in the field to troubleshoot cabling/network issues.
Configure and program hardware remotely.
Ability to execute and or create programs and scripts.
Remotely configure/verify port configurations and network settings.
Assist with any other technical needs that we can meet for the teams as they arise.
Perform any other duties not specifically stated herein, but which your supervisor may assign.
Adhere to all required project safety requirements.
High school Diploma or equivalent required.
1-year of voice, data, security, or electrical field experience.
Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.
Excellent written and verbal communication skills.
Exceptional problem-solving skills.
Strong attention to detail, organizational, and follow-up skills.
Efficiently read and decipher manufacturer instructions.
Knowledge of Analog / IP, Switch, Wireless and CCTV.
Must type at least 40 WPM.
Experience with Network switch programming.
IP camera programming experience.
CCNA Certification preferred but not required.
Familiar with ticketing systems (SNOW preferred but not required) and Active Directory use
Familiar with troubleshooting access points, and any network issues on routers, cables, etc. via phone, email, or chat.
*Skills:*
Help desk support, Troubleshooting, Customer service, Support, network troubleshooting, network support, Help desk, Service desk, Active directory, Phone support, Ticketing system, Office 365
*Top Skills Details:*
Help desk support, Troubleshooting, Customer service, Support, network troubleshooting, network support
*Experience Level:*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $19.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Lowell,AR.
*Application Deadline*
This position is anticipated to close on Apr 23, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $19 - $20
