What are the responsibilities and job description for the Helpdesk Analyst position at TEKsystems?
*Description*
*Join Our Dynamic Team as a Technical Support Technician!*
Are you ready to embark on an exciting career journey? We are looking for passionate and talented individuals to join our team as Technical Support Technicians at one of our clients in Franklin, WI. This is your chance to be part of a dynamic and innovative company that values your skills and offers incredible growth opportunities!
*What You'll Do:*
As a Technical Support Technician, you'll be the go-to expert for troubleshooting remote hardware, custom and commercial software, and connectivity issues. You'll provide top-notch support via phone and chat interactions, utilizing remote access software. Your expertise will cover Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications.
*Key Responsibilities:*
* Handle an average of 25 interactions daily, serving as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff.
* Ensure success by adhering to Key Performance Indicators, including attendance, first contact resolution, quality, and customer service.
* Engage in nearly 100% customer interactions during assigned shifts, making a real impact every day.
*Additional Details:*
* *Training:* Complete a 7-week training period with hours 8:00 AM - 4:30 PM, Monday through Friday. Permanent shifts will be assigned upon completion.
* *Contract Details:* This is an 18-month contract position with various shift needs, including 1st, 2nd, 3rd shifts, and weekends.
* *Hybrid Work Opportunities:* After completing training, enjoy the flexibility of hybrid work from home opportunities, with 3 days a week onsite. Achieve the perfect work-life balance!
*Join Us Today!*
If you're ready to take on a challenging and rewarding role, apply now and become a part of our exceptional team. We can't wait to see what you'll achieve with us!
*Pay and Benefits*
The pay range for this position is $17.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Franklin,WI.
*Application Deadline*
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Join Our Dynamic Team as a Technical Support Technician!*
Are you ready to embark on an exciting career journey? We are looking for passionate and talented individuals to join our team as Technical Support Technicians at one of our clients in Franklin, WI. This is your chance to be part of a dynamic and innovative company that values your skills and offers incredible growth opportunities!
*What You'll Do:*
As a Technical Support Technician, you'll be the go-to expert for troubleshooting remote hardware, custom and commercial software, and connectivity issues. You'll provide top-notch support via phone and chat interactions, utilizing remote access software. Your expertise will cover Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications.
*Key Responsibilities:*
* Handle an average of 25 interactions daily, serving as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff.
* Ensure success by adhering to Key Performance Indicators, including attendance, first contact resolution, quality, and customer service.
* Engage in nearly 100% customer interactions during assigned shifts, making a real impact every day.
*Additional Details:*
* *Training:* Complete a 7-week training period with hours 8:00 AM - 4:30 PM, Monday through Friday. Permanent shifts will be assigned upon completion.
* *Contract Details:* This is an 18-month contract position with various shift needs, including 1st, 2nd, 3rd shifts, and weekends.
* *Hybrid Work Opportunities:* After completing training, enjoy the flexibility of hybrid work from home opportunities, with 3 days a week onsite. Achieve the perfect work-life balance!
*Join Us Today!*
If you're ready to take on a challenging and rewarding role, apply now and become a part of our exceptional team. We can't wait to see what you'll achieve with us!
*Pay and Benefits*
The pay range for this position is $17.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Franklin,WI.
*Application Deadline*
This position is anticipated to close on Apr 4, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $17 - $20
