Hybrid Financial Customer Service Representative

Are you looking for a career opportunity to get your foot in the door with one of the nation’s leading agribusiness banks? Then this opportunity might be the right company for you! We are actively partnering with a reputable agriculturally focused financial organization local to the Denver area and seeking financial customer service representatives!

Working with TEKsystems – you will have access to not only our openings, but the market knowledge & professional experience that comes with nearly a decade of serving Denver’s professionals & clients. Feel free to inquire regarding resume consultation, interview advice, or general career direction!

Financial Customer Service Representative

Start Date: Tuesday, January 16th 2024

Pay Range: $19/hr

Contract Length: 6 month contract (chance for 6 month extension and conversion based on performance)

Worksite Location: Greenwood Village, CO 80111 (First 30 days fully on site, then converts to 3 days per week in office, 2 days remote)

Schedule: Normal Business Hours Mon-Fri 8am-5pm (40 hours per week within this range)

Job Description:

• Large portion of role will be placing outbound calls and research apart of a vendor verification project
• Will be supporting lease side of the business
• Provides customer support to internal and external customers.
• Processes financial transactions with attention to detail and a high level of quality.
• Taking inbound calls from customers who have questions about their transactions or outstanding transfers.
• Respond to customer calls related to financial inquiries and technical assistance requests.
• Process audit confirmations and/or calculates leasing contract buyouts.
• This position will have a mix of phone, email, and mail requests that come in regarding Lease, Loan, and Cash Management services.
• Responds to customer calls related to financial inquiries and technical assistance requests.
• Utilizes case tracking system to track and follow up on customer inquiries.
• Executes transactions in accordance with instructions from internal and external customers.
• Processes audit confirmations and/or calculates leasing contract buyouts.
• Completes specialized customer-specific reporting.
• Resolves problems in accordance with established expectations.
• Serves as “Mission Critical Personnel” for business continuity and reduced staffing scenarios.
• Supports two or more of the products and services provided

Company Information:

Our client is one of the largest private providers of credit to the U.S. rural economy. The bank delivers loans, leases and other financial services to agribusiness, rural infrastructure and Farm Credit customers in all 50 states.

Vaccination Requirement:

This client offers employment contingent upon vaccination status. All job offers will be contingent on verification of single or double dose vaccinations, while boosters are not required.

Required Qualifications:

• High School Diploma
• 2-5 years of customer service/call center experience
• Excellent attention to detail and customer service orientation
• Ability to solve problems and identify when to escalate issues
• Ability to work independently, as well as collaborate on a team
• Experience working in MS Office (i.e. Outlook, Word, and Excel)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.