What are the responsibilities and job description for the Incident Manager position at TEKsystems?
Our client is looking to hire an Incident Manager. The shift is Monday-Thursday 9 : 30pm-7 : 30a. This role is responsible for supporting end users in a 24x7 capacity around the globe, with majority of locations based in USA. 1. Communication : - Clear and concise communication is crucial for coordinating with various stakeholders and keeping everyone informed 2. Leadership : - Strong leadership skills are needed to guide teams through high-pressure situations and ensure everyone stays focused on resolving the incident 3. Problem-Solving : - The ability to quickly analyze complex problems and identify effective solutions is essential 4. Decision-Making : - Making timely and informed decisions, often with limited information, is a critical part of the role 5. ITIL Knowledge : - Familiarity with ITIL (Information Technology Infrastructure Library) best practices helps in managing incidents efficiently and aligning IT services with business needs 6. Crisis Management : - Skills in managing crises, including staying calm under pressure and maintaining control of the situation 7. Stakeholder Management : - Effectively managing relationships with stakeholders to ensure their needs are met and they are kept informed 8. Organizational Skills : - Keeping track of multiple tasks and responsibilities, and ensuring that all actions are documented and followed up 9. Technical Knowledge : - A solid understanding of the technical environment to effectively coordinate with technical teams and understand the issues at hand 10. Flexibility and Adaptability : - Being able to adapt to changing situations and handle unexpected challenges Pay and BenefitsThe pay range for this position is $19.00 - $21.00 / hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following : - Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off / Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Halethorpe,MD.Application DeadlineThis position is anticipated to close on Mar 17, 2025. About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Learn More
Salary : $19 - $21
