What are the responsibilities and job description for the Internal Software Support Specialist position at TEKsystems?
*Description*
Job Description
While this role is 100% remote, the consultant MUST SIT IN UTAH
Provides accurate and timely technical support to internal employees via telephone, email and chat. Someone who is able to work within a ticketing system, chat, video, and phone calls. Working with a internal software system 95% of the time and internal built software support system as well. Able to go above and beyond just the normal support job duties. Manages support issues of a complex and technical nature with varying degrees of priority. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize. Insures that needs of customers are met. Carries out projects as assigned and supports other team members in order to represent the company in a professional manner. 100% remote but needs to still be located in Utah.
Essential functions:
Provides technical support via telephone, email and chat.
Accurately records and maintains incidents in accordance with department standards.
Champions customer issues from feedback stage through delivery of solution.
Assists Development and Implementation staff in resolving product issues.
Validates and reports customer submitted bug reports.
Participates in department team meetings.
Assists in special projects and other duties as assigned.
*Pay and Benefits*
The pay range for this position is $25.00 - $32.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position will be accepting applications until Jan 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description
While this role is 100% remote, the consultant MUST SIT IN UTAH
Provides accurate and timely technical support to internal employees via telephone, email and chat. Someone who is able to work within a ticketing system, chat, video, and phone calls. Working with a internal software system 95% of the time and internal built software support system as well. Able to go above and beyond just the normal support job duties. Manages support issues of a complex and technical nature with varying degrees of priority. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize. Insures that needs of customers are met. Carries out projects as assigned and supports other team members in order to represent the company in a professional manner. 100% remote but needs to still be located in Utah.
Essential functions:
Provides technical support via telephone, email and chat.
Accurately records and maintains incidents in accordance with department standards.
Champions customer issues from feedback stage through delivery of solution.
Assists Development and Implementation staff in resolving product issues.
Validates and reports customer submitted bug reports.
Participates in department team meetings.
Assists in special projects and other duties as assigned.
*Pay and Benefits*
The pay range for this position is $25.00 - $32.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position will be accepting applications until Jan 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $25 - $32
