What are the responsibilities and job description for the IT Desktop & Mobile Refresh Technician position at TEKsystems?
We are looking for *IT Desktop Refresh Technicia*n to help refresh and image new systems and mobile devices for our customer in Phoenix.
*Top Skills' Details*
1. 3 years working within workstation configuration imaging computer
2. Experience with mobile device management on android devices and some apple
3. Has worked a computer refresh project before - they are replacing 500 computers with newer models from windows 10- windows 11
4. Enterprise level experience and ready to hit the ground running
*PROJECT:*
This resource will be supporting a refresh of 800 computers and also supporting their phone refresh 900 and 400 tablets where they are changing over from AT&T to Verizon. Must be comfortable with imaging, shipping equipment, remote support etc.
*Description*
What You'll Do as a Service Desk Analyst:
* Work within the defined Incident, Request, Asset and Configuration Management process.
* Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
* Manage support interactions through the IT Service Management System.
* Follow-up to ensure service delivery and system integrity with end users.
* Protect the company by handling business sensitive information with appropriate confidentiality.
* Diagnose and resolve end user problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
* Maintain desktop images and configurations to provide performance monitoring and tuning of systems.
* Maintain inventory of installed software and manage software licensing.
* Update tickets with accurate and timely records of work performed and resolution detail.
* Coordinate hardware warranty repair.
* Perform scheduled patch management.
* Perform security management.
* Other duties as assigned
What You'll Need to be a Successful Service Desk Analyst:
* 5 years of experience in a mid-sized organization, performing customer-facing/end-user technical support
* Associate's Degree required (or higher)
* Active Directory-user and group administration
* Experience with Windows Server and O365
* Excellent organization, communication and written skills
* Demonstrated ability to apply critical thinking to solve problems
* A and/or Net preferred
*Top Skills Details*
Service desk, Troubleshooting, Customer service, Support, Phone support, Technical support, Desktop, Ticketing system, Windows 10,Windows 11,Servicenow,android, apple OS
*Pay and Benefits*
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Phoenix,AZ.
*Application Deadline*
This position is anticipated to close on Feb 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Top Skills' Details*
1. 3 years working within workstation configuration imaging computer
2. Experience with mobile device management on android devices and some apple
3. Has worked a computer refresh project before - they are replacing 500 computers with newer models from windows 10- windows 11
4. Enterprise level experience and ready to hit the ground running
*PROJECT:*
This resource will be supporting a refresh of 800 computers and also supporting their phone refresh 900 and 400 tablets where they are changing over from AT&T to Verizon. Must be comfortable with imaging, shipping equipment, remote support etc.
*Description*
What You'll Do as a Service Desk Analyst:
* Work within the defined Incident, Request, Asset and Configuration Management process.
* Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
* Manage support interactions through the IT Service Management System.
* Follow-up to ensure service delivery and system integrity with end users.
* Protect the company by handling business sensitive information with appropriate confidentiality.
* Diagnose and resolve end user problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
* Maintain desktop images and configurations to provide performance monitoring and tuning of systems.
* Maintain inventory of installed software and manage software licensing.
* Update tickets with accurate and timely records of work performed and resolution detail.
* Coordinate hardware warranty repair.
* Perform scheduled patch management.
* Perform security management.
* Other duties as assigned
What You'll Need to be a Successful Service Desk Analyst:
* 5 years of experience in a mid-sized organization, performing customer-facing/end-user technical support
* Associate's Degree required (or higher)
* Active Directory-user and group administration
* Experience with Windows Server and O365
* Excellent organization, communication and written skills
* Demonstrated ability to apply critical thinking to solve problems
* A and/or Net preferred
*Top Skills Details*
Service desk, Troubleshooting, Customer service, Support, Phone support, Technical support, Desktop, Ticketing system, Windows 10,Windows 11,Servicenow,android, apple OS
*Pay and Benefits*
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Phoenix,AZ.
*Application Deadline*
This position is anticipated to close on Feb 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $25
