What are the responsibilities and job description for the IT Service Delivery Manager position at TEKsystems?
*Successful candidate will work 100% onsite*
Role Priority #1 Overall site leadership and field support accountability: Customer Service/Customer 1st
Role Priority #2 Windows 10 Deskside Support to C Level Executive/VIP/Executive Leaders
Role Priority #2 Site status reporting: Daily client support metrics (how many tickets are open/which are priority) Solving and managing high priority tickets on a day to day basis
* *
Top Skills - Must Haves
* Windows 7 / Windows 10 / Windows 11
Top Skills' Details
O Seeking candidates who have moved up through the ranks of Desktop support
O Minimum 2 years' experience of Executive Level Deskside Support (C-Level Executives/VIP)-
O Minimum 5 years Windows 10 (Windows 7 prior ) Desktop Support and or network smart hands (Data Center/Basic Network support) experience in a corporate
environment.
O This resource must have strong current Windows 10 client support experience....and a customer 1st mentality
O Minimum 5 years End-user client -LAN/Networking support in a corporate environment
O Excellent customer service experience
O Resource must have previous healthcare/clinical environment experience.
O Bonus: ServiceNow experience.. not specifically required....
Job Description
O This resource will be a highly visible resource providing executive support and communications to C-Level Executives
O This resource will also provide executive level reporting
O The role will be daily onsite and may occasionally require client site to site travel.
O Must have prior experience providing reporting (field support/tickets)
General Deskside Support experience:
o Incidents - Software break/fix
o IMACs - Installation of software, machine upgrades, etc.
o Refresh
o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and
RFID readers
o Experience with Active Directory
o Experience with Windows 10 and Microsoft Office
o Experience with Deskside support in a hospital environment a plus
o Experience with ServiceNow- PREFERRED NOT REQUIRED
o Ticketing System is ServiceNow
o Tech walk-up bar at staffed locations
*Pay and Benefits*
The pay range for this position is $40.00 - $58.00
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Clinton,MD.
*Application Deadline*
This position will be accepting applications until Feb 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Role Priority #1 Overall site leadership and field support accountability: Customer Service/Customer 1st
Role Priority #2 Windows 10 Deskside Support to C Level Executive/VIP/Executive Leaders
Role Priority #2 Site status reporting: Daily client support metrics (how many tickets are open/which are priority) Solving and managing high priority tickets on a day to day basis
* *
Top Skills - Must Haves
* Windows 7 / Windows 10 / Windows 11
Top Skills' Details
O Seeking candidates who have moved up through the ranks of Desktop support
O Minimum 2 years' experience of Executive Level Deskside Support (C-Level Executives/VIP)-
O Minimum 5 years Windows 10 (Windows 7 prior ) Desktop Support and or network smart hands (Data Center/Basic Network support) experience in a corporate
environment.
O This resource must have strong current Windows 10 client support experience....and a customer 1st mentality
O Minimum 5 years End-user client -LAN/Networking support in a corporate environment
O Excellent customer service experience
O Resource must have previous healthcare/clinical environment experience.
O Bonus: ServiceNow experience.. not specifically required....
Job Description
O This resource will be a highly visible resource providing executive support and communications to C-Level Executives
O This resource will also provide executive level reporting
O The role will be daily onsite and may occasionally require client site to site travel.
O Must have prior experience providing reporting (field support/tickets)
General Deskside Support experience:
o Incidents - Software break/fix
o IMACs - Installation of software, machine upgrades, etc.
o Refresh
o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and
RFID readers
o Experience with Active Directory
o Experience with Windows 10 and Microsoft Office
o Experience with Deskside support in a hospital environment a plus
o Experience with ServiceNow- PREFERRED NOT REQUIRED
o Ticketing System is ServiceNow
o Tech walk-up bar at staffed locations
*Pay and Benefits*
The pay range for this position is $40.00 - $58.00
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Clinton,MD.
*Application Deadline*
This position will be accepting applications until Feb 5, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $40 - $58
