What are the responsibilities and job description for the Lead Follow Up Specialist (Remote - Call Center) position at TEKsystems?
Project Overview: The Lead Follow Up Specialist is responsible for making outbound calls to "leads"-individuals who have expressed interest in education resources. The goal is to engage these leads, build rapport, and encourage them to enroll in our programs. This role involves following up on "warm" leads, acting as a consultative partner, and closing the lead. While there is no sales quota, performance metrics and KPIs are in place.
100% remote | equipment provided.
**Must be flexible to work all 7 days of the week. Schedules will be assigned after 4 weeks of training. Associates will work five 8-hour shifts within the hours of operation. Monday - Friday 8am - 9pm EST, Saturday 9am - 6pm EST, and Sunday 10am - 6pm EST.
Key Responsibilities:
* Educate and support families about our online program using a consultative approach.
* Strive to meet registration goals and contribute to business growth.
* Handle objections and concerns professionally.
* Manage inbound and outbound calls and chat inquiries.
* Register families using our education management system.
* Understand state enrollment requirements to determine eligibility.
* Maintain accurate records in SalesForce and the Education Management System.
* Ensure student records comply with regulatory requirements.
Requirements:
* 1-2 years of call center experience. Preferred experience with outbound calls.
* Sales or related transferable experience preferred (upselling, retention, collections, enrollment, etc.)
* Excellent communication and interpersonal skills.
* Ability to build rapport and establish trust with prospective students and families.
* Experience with CRM systems, preferably SalesForce.
* Reliable internet connection and a distraction-free workspace
* Must have HS Diploma or equivalent.
Details:
* 100% remote - must be comfortable working EST schedule | Equipment provided
* Must have the flexibility to work Sunday - Sunday. Schedules will be assigned after 4-week training period.
* Shifts (40 hours per week) - 8-hour shift within the hours of operation. Monday - Friday 8am - 9pm EST, Saturday 9am - 6pm EST, and Sunday 10am - 6pm EST.
* Training (2-4 weeks): Monday - Friday | 10:00am - 7:00pm EST
* Pay: $17/hr.
* Pay cycle - weekly | medical, dental & vision benefits offered.
* Anticipated Start Date: May 5th 2025.
*Pay and Benefits*
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Mar 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
100% remote | equipment provided.
**Must be flexible to work all 7 days of the week. Schedules will be assigned after 4 weeks of training. Associates will work five 8-hour shifts within the hours of operation. Monday - Friday 8am - 9pm EST, Saturday 9am - 6pm EST, and Sunday 10am - 6pm EST.
Key Responsibilities:
* Educate and support families about our online program using a consultative approach.
* Strive to meet registration goals and contribute to business growth.
* Handle objections and concerns professionally.
* Manage inbound and outbound calls and chat inquiries.
* Register families using our education management system.
* Understand state enrollment requirements to determine eligibility.
* Maintain accurate records in SalesForce and the Education Management System.
* Ensure student records comply with regulatory requirements.
Requirements:
* 1-2 years of call center experience. Preferred experience with outbound calls.
* Sales or related transferable experience preferred (upselling, retention, collections, enrollment, etc.)
* Excellent communication and interpersonal skills.
* Ability to build rapport and establish trust with prospective students and families.
* Experience with CRM systems, preferably SalesForce.
* Reliable internet connection and a distraction-free workspace
* Must have HS Diploma or equivalent.
Details:
* 100% remote - must be comfortable working EST schedule | Equipment provided
* Must have the flexibility to work Sunday - Sunday. Schedules will be assigned after 4-week training period.
* Shifts (40 hours per week) - 8-hour shift within the hours of operation. Monday - Friday 8am - 9pm EST, Saturday 9am - 6pm EST, and Sunday 10am - 6pm EST.
* Training (2-4 weeks): Monday - Friday | 10:00am - 7:00pm EST
* Pay: $17/hr.
* Pay cycle - weekly | medical, dental & vision benefits offered.
* Anticipated Start Date: May 5th 2025.
*Pay and Benefits*
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Mar 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $17
