What are the responsibilities and job description for the Lead Nurture Specialist (Call Center) position at TEKsystems?
*Description*
Reports To: Lead Nurture Supervisor
Role Overview: The Lead Nurture Specialist supports enrollment activities by contacting prospective students and families interested in our full-time virtual schools. The role involves building strong relationships through outbound and inbound communications, identifying family needs, providing program information, and assisting with enrollment decisions.
Key Responsibilities:
Educate and support families about our online program using a consultative approach.
Strive to meet registration goals and contribute to business growth.
Handle objections and concerns professionally.
Manage inbound and outbound calls and chat inquiries.
Register families using our education management system.
Understand state enrollment requirements to determine eligibility.
Maintain accurate records in SalesForce and the Education Management System.
Ensure student records comply with regulatory requirements.
Participate in ongoing training.
Perform other duties as assigned.
*Additional Skills & Qualifications*
*Minimum one year sales related outbound call experience
*Must be willing to work evenings and weekends
*Commitment to a schedule within the hours from 8am to 10pm EST
*Must have a reliable internet connection
*Prior school enrollment/registration experience a plus
*Prior experience with Salesforce preferred
*Professional phone etiquette
*Strong oral and written communication skills, organizational skills, multitasking skills, and time management skills
*Proficient in Microsoft Office
*Ability to pay close attention to detail
*Flexibility and the ability to work in a fast-paced work environment
*Highly organized and self-motivated
*Exceptional interpersonal skills and proven positive attitude
*Must be a customer-focused, team player
*Experience Level*
Entry Level
(#eastpriority25)
*Pay and Benefits*
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Apr 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Reports To: Lead Nurture Supervisor
Role Overview: The Lead Nurture Specialist supports enrollment activities by contacting prospective students and families interested in our full-time virtual schools. The role involves building strong relationships through outbound and inbound communications, identifying family needs, providing program information, and assisting with enrollment decisions.
Key Responsibilities:
Educate and support families about our online program using a consultative approach.
Strive to meet registration goals and contribute to business growth.
Handle objections and concerns professionally.
Manage inbound and outbound calls and chat inquiries.
Register families using our education management system.
Understand state enrollment requirements to determine eligibility.
Maintain accurate records in SalesForce and the Education Management System.
Ensure student records comply with regulatory requirements.
Participate in ongoing training.
Perform other duties as assigned.
*Additional Skills & Qualifications*
*Minimum one year sales related outbound call experience
*Must be willing to work evenings and weekends
*Commitment to a schedule within the hours from 8am to 10pm EST
*Must have a reliable internet connection
*Prior school enrollment/registration experience a plus
*Prior experience with Salesforce preferred
*Professional phone etiquette
*Strong oral and written communication skills, organizational skills, multitasking skills, and time management skills
*Proficient in Microsoft Office
*Ability to pay close attention to detail
*Flexibility and the ability to work in a fast-paced work environment
*Highly organized and self-motivated
*Exceptional interpersonal skills and proven positive attitude
*Must be a customer-focused, team player
*Experience Level*
Entry Level
(#eastpriority25)
*Pay and Benefits*
The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Apr 28, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $17
