What are the responsibilities and job description for the Medical Call Center Representative position at TEKsystems?
As the *Medical Call Center Representative*
*If you're ready to explore the next step in your career:*
*You'll enjoy...*
*Career Opportunities* - Tons of growth opportunities for your career
*Standard Hours* - 100% in office role. Monday- Thursday (8:00a-4:30p) and Friday (8:00 am - 12:00 pm)
*Competitive Pay* - $18.00-20.00 an hour
*Expedited Interviews* - Access to additional Resume support and pre-interview questions
*Great Benefits* - Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k)
*Top Local Company *- Join one of the largest employers and offices within the state of Connecticut. * *
* *
*A day in the role...*
* Schedules appointments for patients by phone when they call in.
* Schedules appointments from outside of practice referrals.
* Triage hospital on-call phone calls.
* Triage by asking a series of pertinent questions to understand urgency of medical needs.
* Uses scheduling system to match physician/clinician availability with patient's preferences and clinical needs in terms of date and time.
* Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
* Ensure that updates (e.g., cancellations or additions) are input daily into the master schedule.
* Uses system tools to properly document communications with the patient and changes or updates made to the schedule.
* Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
* Ensures calls are transferred to the appropriate person.
* Uses customer service principles and techniques to deal with patients calmly and pleasantly.
* When assigned, maintains other communication tools (i.e. faxes, prescription refill voicemails, etc.) and communicates information received effectively with the proper staff.
* Dissemination of fax documents, messaging, etc.
* *
*Necessary Skills and Strengths:*
Customer Service | Medical Terminology | EMR/EHR Systems | Patient Scheduling Experience | Inbound Calls | Medical Terminology | Insurance Verifications and Authorizations | Multi-Tasking | Health CSR | Medical terminology | Patient Registration | Epic | medical scheduling | triage | check in,check out | patient service | medical secretary | patient access | prior authorization | patient intake
*Core Experience:*
* Medical Receptionist
* Medical Scheduling
* Insurance Verifications
* Call Center
* Medical Experience
* Insurance Payer Knowledge
* EPIC Experience
*Pay and Benefits*
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Waterbury,CT.
*Application Deadline*
This position is anticipated to close on Apr 1, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*If you're ready to explore the next step in your career:*
*You'll enjoy...*
*Career Opportunities* - Tons of growth opportunities for your career
*Standard Hours* - 100% in office role. Monday- Thursday (8:00a-4:30p) and Friday (8:00 am - 12:00 pm)
*Competitive Pay* - $18.00-20.00 an hour
*Expedited Interviews* - Access to additional Resume support and pre-interview questions
*Great Benefits* - Take advantage of a Blue Cross Blue Shield benefits package (Dental, vision, 401k)
*Top Local Company *- Join one of the largest employers and offices within the state of Connecticut. * *
* *
*A day in the role...*
* Schedules appointments for patients by phone when they call in.
* Schedules appointments from outside of practice referrals.
* Triage hospital on-call phone calls.
* Triage by asking a series of pertinent questions to understand urgency of medical needs.
* Uses scheduling system to match physician/clinician availability with patient's preferences and clinical needs in terms of date and time.
* Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
* Ensure that updates (e.g., cancellations or additions) are input daily into the master schedule.
* Uses system tools to properly document communications with the patient and changes or updates made to the schedule.
* Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
* Ensures calls are transferred to the appropriate person.
* Uses customer service principles and techniques to deal with patients calmly and pleasantly.
* When assigned, maintains other communication tools (i.e. faxes, prescription refill voicemails, etc.) and communicates information received effectively with the proper staff.
* Dissemination of fax documents, messaging, etc.
* *
*Necessary Skills and Strengths:*
Customer Service | Medical Terminology | EMR/EHR Systems | Patient Scheduling Experience | Inbound Calls | Medical Terminology | Insurance Verifications and Authorizations | Multi-Tasking | Health CSR | Medical terminology | Patient Registration | Epic | medical scheduling | triage | check in,check out | patient service | medical secretary | patient access | prior authorization | patient intake
*Core Experience:*
* Medical Receptionist
* Medical Scheduling
* Insurance Verifications
* Call Center
* Medical Experience
* Insurance Payer Knowledge
* EPIC Experience
*Pay and Benefits*
The pay range for this position is $20.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Waterbury,CT.
*Application Deadline*
This position is anticipated to close on Apr 1, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $18 - $20
