What are the responsibilities and job description for the Member Service Representative position at TEKsystems?
*TEKsystems is currently hiring for REMOTE Member Service Representatives with a Fortune 100 Financial Institution in Virginia Beach, VA to start in the Fraud Department!*
*Position:* Member Service Representative (Fraud Department)
*Job Description*
* To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
* Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
* Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
* Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
* Handle a call volume of 80-100 calls daily
*Qualifications*
* High School Diploma/ GED required
* 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
* Ability to work in a fast-pace high-volume call center environment
* Willingness to help others and ability to navigate difficult conversations
* Professional written and verbal communication skills
* Strong computer knowledge and data entry/typing skills
*Schedule:*
* Full-time, 40 hours per week, Monday - Saturday - Shift times available range between the hours of *2:00PM - 11:30PM or 5:00pm - 2:30pm*
* Monday - Saturday (All Saturdays are required. will have 1 rotating off day during the week) **MUST have a 6 day availability to work
* Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.
*Training Schedule:*
* Monday through Friday, 9am-5:30pm
* NO time of During Training: April 14th - June 2nd
*Location:* Must live within 60 miles of Virginia Beach, VA
*Pay and Benefits*
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Virginia Beach,VA.
*Application Deadline*
This position is anticipated to close on Mar 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Position:* Member Service Representative (Fraud Department)
*Job Description*
* To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation
* Provide information regarding the company's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service
* Perform transactions or related functions for Savings, checking, consumer loans, credit cards, IRAs and/or other accounts
* Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction
* Handle a call volume of 80-100 calls daily
*Qualifications*
* High School Diploma/ GED required
* 1-2 years of recent customer service experience working directly with customers (call center, collections, banking)
* Ability to work in a fast-pace high-volume call center environment
* Willingness to help others and ability to navigate difficult conversations
* Professional written and verbal communication skills
* Strong computer knowledge and data entry/typing skills
*Schedule:*
* Full-time, 40 hours per week, Monday - Saturday - Shift times available range between the hours of *2:00PM - 11:30PM or 5:00pm - 2:30pm*
* Monday - Saturday (All Saturdays are required. will have 1 rotating off day during the week) **MUST have a 6 day availability to work
* Must have a 9.5 hour window of flexibility to be able to work. Schedules are provided two weeks in advance.
*Training Schedule:*
* Monday through Friday, 9am-5:30pm
* NO time of During Training: April 14th - June 2nd
*Location:* Must live within 60 miles of Virginia Beach, VA
*Pay and Benefits*
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Virginia Beach,VA.
*Application Deadline*
This position is anticipated to close on Mar 7, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20
