What are the responsibilities and job description for the Operator position at TEKsystems?
TEKsystems is hiring for our client onsite in Leawood. We are partnered with an orthopedic specialty practice in the Kansas City metro area seeking an Operator to join their diverse and inclusive team.
They have over 50 medical providers practicing out of eight locations. Each team focuses on the importance of customer service, communication, and caring for patients.
This is a full-time, Monday-Friday position. The Operator serves as liaison between patients and medical staff. They are responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages.
Description : ESSENTIAL DUTIES :
ESSENTIAL DUTIES :
- Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
- Takes and relays messages in an accurate and timely manner.
- Responds to emergency and urgent calls from patients in a timely manner.
- Directs callers immediately to clinical staff as necessary.
- Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures;
and reporting telephone and equipment malfunctions to the appropriate party.
Provides a pleasant and helpful phone contact for callers.
QUALIFICATIONS :
- High School diploma or equivalent
- Minimum 1-5 years office experience, preferably in a medical setting
- Ability to sit for long periods, stand & bend.
- Must speak, read and write English.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Last updated : 2024-08-21
