What are the responsibilities and job description for the Partner Services Representative position at TEKsystems?
*Position*: Partner Services Representative (CSR)
*Location*: Oxnard, California, 93030
*Type*: 6-month contract with potential for permanent employment (Based on performance and attendance)
*Pay Rate*: $20-23/hr (based on experience)
*Schedule*: Monday - Friday, 8am - 4:45pm with a 30-minute lunch break. Overtime is a possibility.
*Job Description*: We are seeking a dedicated and enthusiastic Partner Services Representative to join our team. In this role, you will be responsible for handling inbound calls, answering inquiries, looking up tracking information, providing part numbers, and managing all aspects of the pre-sale process. You will also be responsible for order entry, responding to customer emails, and managing credits and RMA's. Your primary goal will be to ensure a positive customer experience by addressing all touchpoints in the customer journey.
*Key Responsibilities*:
* Handle a majority of inbound calls (90%) and some follow-up calls.
* Answer customer inquiries and provide accurate information.
* Look up tracking information and provide part numbers.
* Manage order entry for parts and respond to customer emails.
* Handle credits and RMA's.
* Maintain a positive attitude and de-escalate calls when necessary.
* Multitask effectively by managing order entry, taking calls, and responding to emails simultaneously.
*Required Skills*:
* Strong de-escalation skills and the ability to maintain a positive attitude on the phone.
* Excellent multitasking abilities, including order entry, taking calls, and responding to emails.
* Customer Service Experience is a must
*Preferred Experience*:
* Experience with CRM, SAP, Oracle, ERP, Microsoft Dynamics, and Microsoft Genesis for calls.
* Call Center or order entry experience is preferred not required
*Qualifications*:
* Customer service experience or entry-level candidates eager to learn.
* Strong critical thinking and problem-solving skills.
* Ability to pick up new software and systems quickly.
*Metrics*:
* Handle 25-40 calls per day.
* Enter 15 orders per day.
We look forward to welcoming a new team member who is eager to contribute to our success and grow with us. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply!
*Pay and Benefits*
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Oxnard,CA.
*Application Deadline*
This position is anticipated to close on Apr 25, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*Location*: Oxnard, California, 93030
*Type*: 6-month contract with potential for permanent employment (Based on performance and attendance)
*Pay Rate*: $20-23/hr (based on experience)
*Schedule*: Monday - Friday, 8am - 4:45pm with a 30-minute lunch break. Overtime is a possibility.
*Job Description*: We are seeking a dedicated and enthusiastic Partner Services Representative to join our team. In this role, you will be responsible for handling inbound calls, answering inquiries, looking up tracking information, providing part numbers, and managing all aspects of the pre-sale process. You will also be responsible for order entry, responding to customer emails, and managing credits and RMA's. Your primary goal will be to ensure a positive customer experience by addressing all touchpoints in the customer journey.
*Key Responsibilities*:
* Handle a majority of inbound calls (90%) and some follow-up calls.
* Answer customer inquiries and provide accurate information.
* Look up tracking information and provide part numbers.
* Manage order entry for parts and respond to customer emails.
* Handle credits and RMA's.
* Maintain a positive attitude and de-escalate calls when necessary.
* Multitask effectively by managing order entry, taking calls, and responding to emails simultaneously.
*Required Skills*:
* Strong de-escalation skills and the ability to maintain a positive attitude on the phone.
* Excellent multitasking abilities, including order entry, taking calls, and responding to emails.
* Customer Service Experience is a must
*Preferred Experience*:
* Experience with CRM, SAP, Oracle, ERP, Microsoft Dynamics, and Microsoft Genesis for calls.
* Call Center or order entry experience is preferred not required
*Qualifications*:
* Customer service experience or entry-level candidates eager to learn.
* Strong critical thinking and problem-solving skills.
* Ability to pick up new software and systems quickly.
*Metrics*:
* Handle 25-40 calls per day.
* Enter 15 orders per day.
We look forward to welcoming a new team member who is eager to contribute to our success and grow with us. If you are passionate about customer service and thrive in a dynamic environment, we encourage you to apply!
*Pay and Benefits*
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Oxnard,CA.
*Application Deadline*
This position is anticipated to close on Apr 25, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20 - $23
