What are the responsibilities and job description for the Patient Care Specialist (Bilingual) position at TEKsystems?
*Description*
- Handle Spanish and English patient equipment repair phone calls requesting repair or service of equipment. Process orders, schedule visits, process equipment to send out for repairs, and track various orders and returns.
- Basic trouble shooting of Pap machines
- Develop and maintain working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement.
- Responsible for entering data in an accurate manner, into database including although not limited to payer, authorization requirements, coverage limitations and status of any requalification
- Collaborates with physician offices, sales and support staff to ensure timely receipt of documentation as well as educating, as necessary.
- Identify trends and providing feedback and education to internal and external customers on compliant documentation requirements for services provided.
- Maintain patient confidentiality and function within the guidelines of HIPAA
*Qualifications*
2 years Customer service in a call center setting
1 year healthcare related experience in a call center environment
1 year Bilingual Spanish call center experience
Microsoft Suite (1 year)
*Plus haves:*
*- Medical equipment (DME) industry experience*
*Hours*
M-F 8:30am - 5pm
*Pay and Benefits*
The pay range for this position is $17.00 - $20.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Elmhurst,IL.
*Application Deadline*
This position will be accepting applications until Jan 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Handle Spanish and English patient equipment repair phone calls requesting repair or service of equipment. Process orders, schedule visits, process equipment to send out for repairs, and track various orders and returns.
- Basic trouble shooting of Pap machines
- Develop and maintain working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement.
- Responsible for entering data in an accurate manner, into database including although not limited to payer, authorization requirements, coverage limitations and status of any requalification
- Collaborates with physician offices, sales and support staff to ensure timely receipt of documentation as well as educating, as necessary.
- Identify trends and providing feedback and education to internal and external customers on compliant documentation requirements for services provided.
- Maintain patient confidentiality and function within the guidelines of HIPAA
*Qualifications*
2 years Customer service in a call center setting
1 year healthcare related experience in a call center environment
1 year Bilingual Spanish call center experience
Microsoft Suite (1 year)
*Plus haves:*
*- Medical equipment (DME) industry experience*
*Hours*
M-F 8:30am - 5pm
*Pay and Benefits*
The pay range for this position is $17.00 - $20.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Elmhurst,IL.
*Application Deadline*
This position will be accepting applications until Jan 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $17 - $20
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