Portuguese Speaking Remote Video Game Customer Service

These roles are available as remote opportunities to fluent Portuguese speaking residents of Washington State! Are you looking for a seasonal opportunity to get your foot in the door with one of the world’s leading video game companies? Then this opportunity might be the right company for you! We are actively partnering with one of the world’s leading video game entertainment companies in the world for customer service representatives!

Working with TEKsystems – you will have access to not only our openings, but the market knowledge & professional experience that comes with over a decade of serving Washington’s professionals & clients. Feel free to inquire regarding resume consultation, interview advice, or general career direction!

Nintendo of America: Customer Service Representative - Portuguese

Start Date: Monday, October 21st 2024 (Tentative start date, may vary 1-2 weeks)

Pay Range: $24/hr

Contract Length: 2-3 month seasonal contract

Worksite Location: Remote (Must live in the state of Washington)

Schedule: Open availability required Mon-Sun 6am-7pm. You will work either 8-10 hours per day, 32-40 hours per week within this range.

Schedules will be provided every Friday for 2 weeks in advance.

Training: First 4 weeks, must be available 7am-3:30pm (Remote as well)

Job Description:

A Consumer Service Representative you will be assisting consumers with a variety of calls:

· This position will focus mostly on written requests and only a minimal number of customer call backs (15-20 per day).

· Providing online connection support for gaming systems.

· Troubleshoot hardware issues and set up product repairs as needed.

· Troubleshooting connection problems including walking consumers’ through network security settings and router settings.

· Answering consumer questions regarding the online features of their game systems.

· Documenting and forward consumer comments.

· Answering consumer calls from children and adults.

· Resolving account issues (login issues, fraudulent charges, account bans, etc.)

· Collect consumer information for incident tracking.

· Inform consumers about products and services.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

· Medical, dental & vision

· 401(k)/Roth

· Insurance (Basic/Supplemental Life & AD&D)

· Short and long-term disability

· Health & Dependent Care Spending Accounts (HSA & DCFSA)

· Transportation benefits

· Employee Assistance Program

· Time Off/Leave (PTO, Vacation or Sick Leave)

Job Types: Full-time, Contract

Pay: $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift

Application Question(s):

• Are you currently a full time resident of the state of Washington?

Language:

• Portuguese (Required)

Location:

• Washington State (Required)

Shift availability:

• Day Shift (Required)

Work Location: Remote

Salary : $24