Job Description
Job Description
Top Skills' Details
1. Ample printer troubleshooting experience; mechanical, electrical and physical
2. 2 years of experience troubleshooting IT hardware including laptops, desktops, POS systems
3. Exceptional customer service skills; this position is end user facing
4. Comfortable and willing to drive long distances (with their own vehicle) to fulfill this role; technicians on this team average ~75-100 miles / day. Mileage is reimbursed.
This position will support Des Moines area up to and including 4 hours away.
Secondary Skills - Nice to Haves
Job Description
Description :
Deployment and Support Services : Technical Support Rep II
The service delivery team provides multi-vendor services including hardware and software installation and deployment services for customer projects. The delivery team upgrades current customer IT infrastructure to meet the growing demands placed on their technology. Integration of the latest IT solutions including front office, back office, the data center, the network and training. Additionally, the team supports break fix for printers and personal computer products.
Onsite PC & Printer Service covers :
The physical de-install move and reinstall of a PC device that is currently installed and connected to a network.On site Desk-side Software Support solutions enable an end‐to‐end approach, including options for customizing your support plan to address any unique client service level requirements. Examples include operating system reloading, device re-imaging, onsite support, and virus support, on-site installation, data migration, disk sanitation.Visit multiple customer sites per day installing / replacing / repairing equipment in a predefined route, potentially spanning multiplicities and / or states.Would be responsible for correct installation, customer satisfaction, equipment and vehicle safety and a timely and accurate installation schedule.Required Qualifications :
Possess one to two years’ experience in basic troubleshooting skills on PC desktops, laptops and printersExperienced Customer ServiceAble to lift up to 50 pounds and carry it up to 50 / 75 yards as neededWillingness to work a variable work schedule for deployment project type work, characterized by extended days and travel during the entire project.Ability to read and interpret installation guides, service manuals, site maps and transportation mapsAbility to accurately conduct equipment inventoryDemonstrates basic problem recognition on common desktop applications and operating systemsDemonstrates basic network, laptop, desktop and printer configuration and installationPossesses knowledge of LAN design concepts, installation, and troubleshooting without assistanceMay be certified in one or more network operating systemsPossesses working knowledge of one or more operating systemsThorough detailed reporting of onsite activitiesRPOS experience a plusAssist Customer with an overview of the Device functionality.Report any occurrences of Customer dissatisfaction to the appropriate Delivery Management Service resource.Assist in the collection of usage pages for Devices when required.Provide initial troubleshooting for Device problems or perform spare Device replacements.Perform maintenance on Devices as directed by the Delivery Management Service resource.Provide end-user training as defined in the Agreement.Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments / tasks. Good understanding of the general / technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Organizes own tasks and receives general instructions on all work.High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field).Typically, 1-2 years of working experience in a related fieldOccasional overnight travelGood driving record / interstate travel requiredBackground Check / Drug Screening requiredDress : Business Professional while on-site slacks and collared shirt.Cell phone reimbursement, mileage reimbursement and laptop / tablet will be provided.
