What are the responsibilities and job description for the Remote Order Processor - $20/HR position at TEKsystems?
IMMEDIATE REMOTE CALL CENTER JOB OPPORTUNITY
OPPORTUNITY TO WORK FOR ONE OF THE LARGEST DISTRIBUTION COMPANIES IN NORTH AMERICA
EQUIPMENT PROVIDED
THIS POSITION IS A 3 MONTH CONTRACT
SHIFT : 8AM-6PM MST MONDAY - FRIDAY SATURDAY (A 5 DAY 40 HOUR WORK WEEK WILL BE ASSIGNED TO YOU, ALL WORKERS MUST WORK ON SATURDAY)
20 / HR
Qualifications :
2 years of call center experience
Microsoft office proficient
Experience working with a CRM system
Excellent communication skills
Responsibilities :
Assist customers with orders, claims and furnishes information on products.
- Responsible for the entry of customer orders by order deadline that are received by phone, fax, electronically and / or email.
- Responsible for assisting customers in the call queue.
- Responsible for call card processing, order acknowledgements and exception management to prevent order errors.
- Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel.
- Assist customers with general website questions.
- Remain in compliance with established performance metrics that support the optimal customer experience.
- Provide customers with basic pricing, discounts, billing and shipping information. Assists with outbound call campaigns provided from CC Logistics team. Research and resolve problems with orders and claims.
- Populate data and participate in workflow processes within customer experience Relationship Management (CRM) or other equivalent system, Company business systems and other established department systems.
- Support department leadership with dashboard statistics.
- Completes related records, reports and documentation as assigned.
Pay and Benefits
The pay range for this position is $20.00 - $20.00 / hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Mar 4, 2025.
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $20
