What are the responsibilities and job description for the Returns Specialist position at TEKsystems?
Join a growing team with a great company!
Description
The Global Support Team Representative will be responsible for answering incoming tickets via email regarding the status of equipment returns. They will create RMAs, generate return shipping labels, and close cases for global customers, specifically in India and Brazil.
Skills
* Customer support
* Email communication
* Written communication
* Help desk support
* Customer service
* Zendesk
* Ticketing systems
* Salesforce
* Shipping logistics
* E-commerce
Top Skills Details
* Customer support
* Email communication
* Written communication
* Help desk support
* Customer service
Additional Skills & Qualifications
* Excellent written communication skills
* Strong customer service skills
* Experience navigating multiple systems simultaneously
* Experience creating RMAs and generating shipping and return labels is a significant plus
*Pay and Benefits*
The pay range for this position is $19.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Phoenix,AZ.
*Application Deadline*
This position is anticipated to close on Apr 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
The Global Support Team Representative will be responsible for answering incoming tickets via email regarding the status of equipment returns. They will create RMAs, generate return shipping labels, and close cases for global customers, specifically in India and Brazil.
Skills
* Customer support
* Email communication
* Written communication
* Help desk support
* Customer service
* Zendesk
* Ticketing systems
* Salesforce
* Shipping logistics
* E-commerce
Top Skills Details
* Customer support
* Email communication
* Written communication
* Help desk support
* Customer service
Additional Skills & Qualifications
* Excellent written communication skills
* Strong customer service skills
* Experience navigating multiple systems simultaneously
* Experience creating RMAs and generating shipping and return labels is a significant plus
*Pay and Benefits*
The pay range for this position is $19.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Phoenix,AZ.
*Application Deadline*
This position is anticipated to close on Apr 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $19 - $20
