Scheduling Coordinator

TEKsystems is hiring 2 remote customer service representatives to join our team. Candidates MUST reside in Iowa, Nebraska, South Dakota, Minnesota, Wisconsin, or Texas.

Description

Typical Day: On the phone for 90% of the shift scheduling individuals for physical therapy or diagnostic imaging appointments related to workers compensation. Will be speaking with workers, clinics and doctors offices.

Scheduling Coordinator:

In this role the employee will be expected to contact workers’ comp claimants to assist with the scheduling of work comp diagnostic or outpatient therapy services. Employees will communicate with diagnostic imaging centers, outpatient therapy providers, work comp claimants and insurance carriers to ensure prompt scheduling of any diagnostic or outpatient therapy services. Streamline places a strong emphasis on customer service, employee production and accuracy. Employees will be expected to communicate with various customers via phone, email, fax and text while working out of multiple programs including Outlook

Intake Coordinator:

In this role the employee will be expected to input workers’ comp claimant demographic information while seeking any additional documentation required to facilitate the scheduling of work comp diagnostic or outpatient therapy services. This includes reviewing medical documents for accuracy and soliciting additional information from various sources including medical doctors, insurance carriers and other 3rd party vendors. Streamline places a strong emphasis on customer service, employee production and accuracy. Employees will be expected to communicate with various customers via phone, email, fax and text while working out of multiple programs including Outlook, Microsoft Teams and Streamline’s internal record-keeping systems. Some medical experience is preferred but not required. Strong computer literacy and customer service focus preferred.

Skills & Qualifications

High education is required, preferred BA or AA degree.

6 months prior customer service experience in a professional environment.

6 month prior experience meeting set performance standards including production and quality.

40 WPM typing

Ability to navigate multiple computer programs at once

Must have ability to connect to internet via ethernet cable

Must be located in the following states: Iowa, Nebraska, South Dakota, Minnesota, Wisconsin, Texas

Nice to have:

Prior medical experience is preferred but not required (could be as CNA, health insurance, clinical, etc.) so that terminology does not have to be taught.

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Feb 28, 2025.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.