What are the responsibilities and job description for the Senior Help Desk Technician position at TEKsystems?
*Description*
* Manage and support user-assigned hardware, software, printers, email and user accounts. Support can be provided via telephone, email, in-person visit, or remotely with remote support tools.
* Update/Manage Help Desk tickets in a timely manner, with associated information pertaining to the full life cycle of the support call/email/in-person.
* Manage user account updates/password resets
* Manage and support hardware/software for conferencing rooms and products.
* Tier 3 Help Desk support, involved with a variety of Help Desk, desktop, telephone and remote support.
* Support ticketing system (Cherwell).
* Additional duties as assigned
*Skills*
Vpn, microsoft suite, ticket resolution, windows operation system, sccm, mac os x, desktop
*Top Skills Details*
Vpn,microsoft suite,ticket resolution,windows operation system
*Additional Skills & Qualifications*
This position will be a backfill from an internal L2 to work alongside the L2's in the office. They are looking for someone that is willing to not just take escalation calls, but also be willing to hop on the phone when help is needed. This is an all hands on deck sort of team.
They are also implementing SCCM to help with workstation patching/MDM and would like this to be something this candidate would be interested in learning (experience not required).
*Experience Level*
Expert Level
*Pay and Benefits*
The pay range for this position is $26.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Fort Worth,TX.
*Application Deadline*
This position is anticipated to close on Apr 3, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
* Manage and support user-assigned hardware, software, printers, email and user accounts. Support can be provided via telephone, email, in-person visit, or remotely with remote support tools.
* Update/Manage Help Desk tickets in a timely manner, with associated information pertaining to the full life cycle of the support call/email/in-person.
* Manage user account updates/password resets
* Manage and support hardware/software for conferencing rooms and products.
* Tier 3 Help Desk support, involved with a variety of Help Desk, desktop, telephone and remote support.
* Support ticketing system (Cherwell).
* Additional duties as assigned
*Skills*
Vpn, microsoft suite, ticket resolution, windows operation system, sccm, mac os x, desktop
*Top Skills Details*
Vpn,microsoft suite,ticket resolution,windows operation system
*Additional Skills & Qualifications*
This position will be a backfill from an internal L2 to work alongside the L2's in the office. They are looking for someone that is willing to not just take escalation calls, but also be willing to hop on the phone when help is needed. This is an all hands on deck sort of team.
They are also implementing SCCM to help with workstation patching/MDM and would like this to be something this candidate would be interested in learning (experience not required).
*Experience Level*
Expert Level
*Pay and Benefits*
The pay range for this position is $26.00 - $32.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Fort Worth,TX.
*Application Deadline*
This position is anticipated to close on Apr 3, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $26 - $32
