What are the responsibilities and job description for the Service Desk Analyst position at TEKsystems?
*Description*
Evaluates hardware
and software problems and recommends solutions or corrects the problems
encountered.
Assists with the
implementation and coordination of routine Help Desk and Operational tasks.
Candidate must be okay handling medical billing questions occasionally.
(Microsoft
Certifications Needed) A , Net , ETC...
DAY-TO-DAY RESPONSIBILITIES: - Majority of the calls are for Password Resets
(60% of these calls) Nature of other calls include... - Basic Program
troubleshooting- programs not working correctly, excel freezing, Emails
(Outlook issues) - Ticket Creating (E-Desk) - Taking about 45-50 calls a day
during high volume, 35 calls on average.
ADDITIONAL
RESPONSIBILITIES MAY INCLUDE: Provide Help Desk support and technical
assistance to end users. Troubleshoot, diagnose and resolve hardware and
software issues. Installs, configures and maintains PC operating systems,
network operating systems and related software applications. Log and track all
user's requests and support interactions. Provide backup support to the
operations support team for the daily operations tasks. Perform routine
preventative maintenance on computer systems. Monitor Data Center environment
and provide necessary communications on status Assist with the development and
maintenance of a knowledge base of support issues Identify and escalate
situations requiring urgent attention. This position is scheduled as a Six
month contract, at which point the client may offer a permanent opportunity
Shift is M-F 8am - 5pm
*Skills*
Service desk, Help desk, Customer service, Servicenow, Phone support, Troubleshooting
*Top Skills Details*
Service desk,Help desk,Customer service,Servicenow,Phone support,Troubleshooting
*Additional Skills & Qualifications*
Customer service skills, oral/written communication, professionalism
Reliability will be a top priority when selecting candidates. Must be open to working weekends and their shift for a 40 hour work week.
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $17.00 - $17.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Livonia,MI.
*Application Deadline*
This position will be accepting applications until Jan 31, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Evaluates hardware
and software problems and recommends solutions or corrects the problems
encountered.
Assists with the
implementation and coordination of routine Help Desk and Operational tasks.
Candidate must be okay handling medical billing questions occasionally.
(Microsoft
Certifications Needed) A , Net , ETC...
DAY-TO-DAY RESPONSIBILITIES: - Majority of the calls are for Password Resets
(60% of these calls) Nature of other calls include... - Basic Program
troubleshooting- programs not working correctly, excel freezing, Emails
(Outlook issues) - Ticket Creating (E-Desk) - Taking about 45-50 calls a day
during high volume, 35 calls on average.
ADDITIONAL
RESPONSIBILITIES MAY INCLUDE: Provide Help Desk support and technical
assistance to end users. Troubleshoot, diagnose and resolve hardware and
software issues. Installs, configures and maintains PC operating systems,
network operating systems and related software applications. Log and track all
user's requests and support interactions. Provide backup support to the
operations support team for the daily operations tasks. Perform routine
preventative maintenance on computer systems. Monitor Data Center environment
and provide necessary communications on status Assist with the development and
maintenance of a knowledge base of support issues Identify and escalate
situations requiring urgent attention. This position is scheduled as a Six
month contract, at which point the client may offer a permanent opportunity
Shift is M-F 8am - 5pm
*Skills*
Service desk, Help desk, Customer service, Servicenow, Phone support, Troubleshooting
*Top Skills Details*
Service desk,Help desk,Customer service,Servicenow,Phone support,Troubleshooting
*Additional Skills & Qualifications*
Customer service skills, oral/written communication, professionalism
Reliability will be a top priority when selecting candidates. Must be open to working weekends and their shift for a 40 hour work week.
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $17.00 - $17.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Livonia,MI.
*Application Deadline*
This position will be accepting applications until Jan 31, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $17
