What are the responsibilities and job description for the Service Desk Analyst position at TEKsystems?
*Position Overview:*
Help Desk Analysts in this role provide technical support within a contact center environment. Responsibilities include troubleshooting issues with remote hardware, custom and commercial software, and connectivity. Support is provided through phone and chat using remote access tools. This includes assistance with Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various in-house, commercial, and mobile applications.
Technicians will handle an average of 25 interactions daily, serving as the primary contact for technical issues, requests, and questions for staff members. During their shifts, they should expect to spend nearly all their time interacting with customers.
*Qualifications:*
* 6 months of IT support experience, troubleshooting technical issues including Windows 10, Office 365, Outlook, hardware, etc. required.
* Associate degree, IT certifications, or equivalent work experience is preferred.
*Training:*
* 7-week initial training period with hours from 8:00 AM to 4:30 PM, Monday through Friday
* Training is fully onsite in Franklin, WI.
* Permanent shifts will commence after the training period.
*Other Details:*
* Shifts available include 1st, 2nd, 3rd, and weekend shifts.
* 1st shift employees will work 3 days onsite & 2 days remote following successful completion of onsite training.
* 2nd & 3rd shift employees will have the ability to work fully remote after the successful completion of onsite training.
*Pay and Benefits*
The pay range for this position is $17.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Franklin,WI.
*Application Deadline*
This position is anticipated to close on Mar 31, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Help Desk Analysts in this role provide technical support within a contact center environment. Responsibilities include troubleshooting issues with remote hardware, custom and commercial software, and connectivity. Support is provided through phone and chat using remote access tools. This includes assistance with Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various in-house, commercial, and mobile applications.
Technicians will handle an average of 25 interactions daily, serving as the primary contact for technical issues, requests, and questions for staff members. During their shifts, they should expect to spend nearly all their time interacting with customers.
*Qualifications:*
* 6 months of IT support experience, troubleshooting technical issues including Windows 10, Office 365, Outlook, hardware, etc. required.
* Associate degree, IT certifications, or equivalent work experience is preferred.
*Training:*
* 7-week initial training period with hours from 8:00 AM to 4:30 PM, Monday through Friday
* Training is fully onsite in Franklin, WI.
* Permanent shifts will commence after the training period.
*Other Details:*
* Shifts available include 1st, 2nd, 3rd, and weekend shifts.
* 1st shift employees will work 3 days onsite & 2 days remote following successful completion of onsite training.
* 2nd & 3rd shift employees will have the ability to work fully remote after the successful completion of onsite training.
*Pay and Benefits*
The pay range for this position is $17.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in Franklin,WI.
*Application Deadline*
This position is anticipated to close on Mar 31, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $17 - $20
