What are the responsibilities and job description for the Service Desk Support Specialist position at TEKsystems?
At TEKsystems, we're seeking a skilled Service Desk Support Specialist to join our team. As a key member of our IT service delivery team, you'll be responsible for providing top-notch support to our clients and internal teams.
Day-to-Day Responsibilities:
- Provide timely and effective technical assistance to clients and internal teams via phone, email, and in-person interactions.
- Troubleshoot complex technical issues using various tools and resources.
- Collaborate with cross-functional teams to resolve technical issues and improve overall service delivery.
- Document and track all technical issues and resolutions for future reference.
- Continuously develop and enhance skills and knowledge to stay up-to-date with industry trends and technologies.
Required Skills and Qualifications:
- 1 years of experience in a helpdesk or technical support role.
- Strong technical skills, including Windows 7, 10, and Server 2008/2012.
- Experience with ServiceNow or similar IT service management software.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:
- Competitive salary range: $18.00 - $20.00 per hour.
- Eligibility for benefits, including medical, dental, and vision coverage.
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options.
- Life insurance and AD&D coverage.
- Short- and long-term disability coverage.
- Health spending account (HSA).
- Transportation benefits.
- Employee assistance program.
- Time off/leave (PTO, vacation, or sick leave).
Workplace Type:
This is a hybrid position, offering the flexibility to work from home and collaborate with colleagues in a remote setting.
Salary : $18 - $20
