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Service Desk Technician

TEKsystems
Casa Grande, AZ Contractor
POSTED ON 12/10/2024 CLOSED ON 2/10/2025

What are the responsibilities and job description for the Service Desk Technician position at TEKsystems?

Job Title: Tier 1 Service Desk Technician

Department: Information Technology

Reports To: Service Desk Manager

Job Overview: The Tier 1 Service Desk Technician is responsible for providing first-level technical support to end-users experiencing issues with desktop operations, Windows 10, Active Directory, and SCCM. The technician will also have a solid understanding of domain functions and networking knowledge, specifically LAN topology and performance issues.

Responsibilities and Duties:

  1. Desktop Operations: Provide support for desktop operations including installation, maintenance, and troubleshooting of hardware and software.
  2. Windows 10: Troubleshoot and resolve issues related to Windows 10 operating system. Perform system updates and upgrades as necessary.
  3. Active Directory: Manage user accounts, permissions, and access rights in Active Directory. Perform routine monitoring and maintenance tasks.
  4. Computer Objects Manipulation: Create, modify, and delete computer objects in Active Directory as per the organization’s policies and procedures.
  5. Domain Functions Understanding: Understand and manage domain functions such as domain joining, trust relationships, and group policy objects.
  6. SCCM: Use SCCM for system deployment, update management, and compliance settings.
  7. Networking: Understand LAN topology, diagnose and troubleshoot network performance issues, and assist in network design and implementation.

Qualifications:

  • Proven experience as a Service Desk Technician or similar role
  • Knowledge of desktop operations, Windows 10, Active Directory, and SCCM
  • Familiarity with LAN topology and ability to troubleshoot network performance issues
  • Excellent problem-solving and communication skills
  • Ability to work in a team-oriented environment
  • Relevant certifications (e.g., CompTIA A , Network , Microsoft Certified: Windows 10) are a plus

Working Conditions:

  • This position may require working outside normal business hours, including weekends and holidays, to provide support and maintenance.

Physical Requirements:

  • This position may require lifting equipment up to 50 pounds.

Salary : $20 - $25

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