What are the responsibilities and job description for the Support Analyst position at TEKsystems?
*Description*
Currently, a client of TEKsystems utilizes NCR for their level 1 desk. Their current manager is going on paternity leave, so is looking for someone who can come in and tackle level 1-3 issues as well as triage issues to the appropriate line of defense. Most issues would revolve around OLO (online ordering), R365 (Restaurant Management Software) and Aloha. Day to day responsibilities will include password resets, adding and creating new users, editing permissions, and working through level 1-3 issues within TeamViewer. This person would support 49 locations. This brand continues to grow through franchising locally and nationally.
*Skills*
Support, Troubleshooting, Customer service, Windows 10, Active directory, Technical support, POS, Help desk, restaurant
*Top Skills Details*
Support, Troubleshooting, Customer service, Windows 10,Active directory, Technical support, POS
*Additional Skills & Qualifications*
Excellent communication and interpersonal skills
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $15.00 - $20.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position will be accepting applications until Jan 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Currently, a client of TEKsystems utilizes NCR for their level 1 desk. Their current manager is going on paternity leave, so is looking for someone who can come in and tackle level 1-3 issues as well as triage issues to the appropriate line of defense. Most issues would revolve around OLO (online ordering), R365 (Restaurant Management Software) and Aloha. Day to day responsibilities will include password resets, adding and creating new users, editing permissions, and working through level 1-3 issues within TeamViewer. This person would support 49 locations. This brand continues to grow through franchising locally and nationally.
*Skills*
Support, Troubleshooting, Customer service, Windows 10, Active directory, Technical support, POS, Help desk, restaurant
*Top Skills Details*
Support, Troubleshooting, Customer service, Windows 10,Active directory, Technical support, POS
*Additional Skills & Qualifications*
Excellent communication and interpersonal skills
*Experience Level*
Intermediate Level
*Pay and Benefits*
The pay range for this position is $15.00 - $20.00
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position will be accepting applications until Jan 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $15 - $20
