Demo

Technical Support Engineer

TEKsystems
TEKsystems Salary
Morrisville, NC Full Time
POSTED ON 2/18/2025
AVAILABLE BEFORE 3/18/2025

Job Description

We are seeking a skilled Technical Support Engineer to join our team. As a key member of our IT department, you will be responsible for delivering high-quality technical support to our end-users.

Your primary responsibilities will include:

  1. Receiving, prioritizing, and resolving help requests from end-users via various channels, including walk-ins, phone calls, and emails.
  2. Providing expert-level technical support for desktop operating systems, Microsoft Suites, and network hardware.
  3. Collaborating with cross-functional teams to resolve complex technical issues.
  4. Maintaining accurate records of help requests, including user information, issue descriptions, and resolution outcomes.

Requirements

  • 5 years of experience in an IT support role, preferably with a focus on desktop operating systems and Microsoft Suites.
  • Proven track record of delivering exceptional customer service and resolving complex technical issues.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.

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