What are the responsibilities and job description for the Technical Support Engineer position at TEKsystems?
Job Description
We are seeking a skilled Technical Support Engineer to join our team. As a key member of our IT department, you will be responsible for delivering high-quality technical support to our end-users.
Your primary responsibilities will include:
- Receiving, prioritizing, and resolving help requests from end-users via various channels, including walk-ins, phone calls, and emails.
- Providing expert-level technical support for desktop operating systems, Microsoft Suites, and network hardware.
- Collaborating with cross-functional teams to resolve complex technical issues.
- Maintaining accurate records of help requests, including user information, issue descriptions, and resolution outcomes.
Requirements
- 5 years of experience in an IT support role, preferably with a focus on desktop operating systems and Microsoft Suites.
- Proven track record of delivering exceptional customer service and resolving complex technical issues.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.