What are the responsibilities and job description for the Technical Support Professional position at TEKsystems?
TEKsystems is seeking an experienced Technical Support Professional to join our team. In this role, you'll be responsible for providing technical support to our clients and internal teams, resolving complex technical issues, and collaborating with cross-functional teams to improve overall service delivery.
Key Responsibilities:
- Provide technical assistance to clients and internal teams via phone, email, and in-person interactions.
- Troubleshoot hardware, software, and application issues using various tools and resources.
- Collaborate with engineers and other technical staff to resolve complex technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Stay current with industry trends and technologies by attending training sessions and workshops.
Requirements:
- 1 years of experience in a technical support role.
- Strong technical skills, including Windows 7, 10, and Server 2008/2012.
- Experience with ServiceNow or similar IT service management software.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:
- Competitive salary range: $18.00 - $20.00 per hour.
- Eligibility for benefits, including medical, dental, and vision coverage.
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options.
- Life insurance and AD&D coverage.
- Short- and long-term disability coverage.
- Health spending account (HSA).
- Transportation benefits.
- Employee assistance program.
- Time off/leave (PTO, vacation, or sick leave).
Work Environment:
This is a hybrid position, offering the flexibility to work from home and collaborate with colleagues in a remote setting.
Salary : $18 - $20
