What are the responsibilities and job description for the Webex Contact Center Engineer position at TEKsystems?
We are looking for an individual to play a crucial role in managing and optimizing our Webex Contact Center and *Cisco Unified Communications Manager systems*. You will be responsible for ensuring the smooth day-to-day operations of these critical communication platforms, contributing to the efficiency of our business operations.
*MUST RESIDE IN OR NEAR FORT MYERS, FL (W2 ONLY)*
Required Skills:
* Oversee the day-to-day operations of Webex Contact Center, ensuring optimal performance and reliability.
* Configure and maintain contact center features, including routing, reporting, and integration with other systems.
* Troubleshoot and resolve any technical issues related to the Webex Contact Center platform.
* Collaborate with cross-functional teams to enhance and customize the contact center functionality to meet business needs.
*Pay and Benefits*
The pay range for this position is $114000.00 - $156000.00/yr.
New full- and part-time employees must enroll for benefits within the
first 30 days of employment. Benefits become effective on the first
day of the pay period in which the 30th day of employment falls.
Current employees have an open enrollment period annually in
November. It is important to note: You must enroll even if opting
out of medical coverage in order to receive the opt-out credit.
Please note that the benefits described in this summary may be
changed at any time and do not represent a contractual obligation
on the part of Lee Health; benefits may change mid-year.
A wellness exam at a primary care provider (PCP) in our
Network must be completed within 90 days after the effective date
of the Health Plan. This applies to both employee and spouse if
both are covered. In addition, if the employee or spouse is female
and age 40 or older and has not had a first-time mammogram, this
must be completed in 90 days. If the employee or spouse is 50 and
older or has not had a first-time colonoscopy, this must be
completed within 90 days. These qualify you for our "Healthy
Choice" premiums.
Please review your current benefits selections and enroll if you
would like to change your benefits or if you want to enroll or
continue your Flexible Spending Account. Otherwise, your
current selection will roll over to 2024.
*Workplace Type*
This is a hybrid position in Fort Myers,FL.
*Application Deadline*
This position is anticipated to close on Apr 11, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
*MUST RESIDE IN OR NEAR FORT MYERS, FL (W2 ONLY)*
Required Skills:
* Oversee the day-to-day operations of Webex Contact Center, ensuring optimal performance and reliability.
* Configure and maintain contact center features, including routing, reporting, and integration with other systems.
* Troubleshoot and resolve any technical issues related to the Webex Contact Center platform.
* Collaborate with cross-functional teams to enhance and customize the contact center functionality to meet business needs.
*Pay and Benefits*
The pay range for this position is $114000.00 - $156000.00/yr.
New full- and part-time employees must enroll for benefits within the
first 30 days of employment. Benefits become effective on the first
day of the pay period in which the 30th day of employment falls.
Current employees have an open enrollment period annually in
November. It is important to note: You must enroll even if opting
out of medical coverage in order to receive the opt-out credit.
Please note that the benefits described in this summary may be
changed at any time and do not represent a contractual obligation
on the part of Lee Health; benefits may change mid-year.
A wellness exam at a primary care provider (PCP) in our
Network must be completed within 90 days after the effective date
of the Health Plan. This applies to both employee and spouse if
both are covered. In addition, if the employee or spouse is female
and age 40 or older and has not had a first-time mammogram, this
must be completed in 90 days. If the employee or spouse is 50 and
older or has not had a first-time colonoscopy, this must be
completed within 90 days. These qualify you for our "Healthy
Choice" premiums.
Please review your current benefits selections and enroll if you
would like to change your benefits or if you want to enroll or
continue your Flexible Spending Account. Otherwise, your
current selection will roll over to 2024.
*Workplace Type*
This is a hybrid position in Fort Myers,FL.
*Application Deadline*
This position is anticipated to close on Apr 11, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $114,000 - $156,000
