Customer Success Manager

Overview

We are seeking a dedicated and proactive Customer Success Manager to join our dynamic team. In this role, you will be responsible for ensuring our clients achieve their desired outcomes while using our SaaS solutions. You will act as a trusted advisor, working closely with customers to enhance their experience, drive product adoption, and foster long-term relationships. Your ability to communicate effectively and analyze customer needs will be crucial in helping clients maximize the value of our offerings.

Duties

• Develop and maintain strong relationships with customers to understand their needs and objectives.
• Analyze customer data to identify trends, usage patterns, and opportunities for improvement.
• Collaborate with the Sales team to facilitate smooth onboarding processes and ensure customer success from the outset.
• Manage customer accounts effectively, providing support and guidance on product features and best practices.
• Communicate regularly with customers through various channels to provide updates, gather feedback, and address any concerns.
• Implement project management strategies to oversee customer initiatives and ensure timely delivery of services.
• Market new features or services to existing customers, highlighting how they can add value to their operations.
• Work closely with cross-functional teams including product development and support to advocate for customer needs.
• Create and deliver presentations on product inquiries, resolutions, and best practices to enhance customer understanding.

Requirements

• Proven experience in a Customer Success Manager or similar role within the SaaS industry.
• Strong communication skills with the ability to convey complex information clearly.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly.
• Proficient in Customer Relationship Management (CRM) softwares at a basic level.
• Experience in project management is a plus but not mandatory.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• A proactive approach to problem-solving with strong organizational skills.

Join us in making a positive impact on our customers' success while advancing your career in a supportive environment!

Job Types: Full-time, Part-time

Pay: $41,600.00 - $52,000.00 per year

Expected hours: up to 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Happy hour
• On-site gym
• Paid training

Compensation Package:

• Yearly bonus

Schedule:

• 4 hour shift
• 8 hour shift
• Choose your own hours
• Monday to Friday
• No nights
• No weekends

Language:

• English (Required)

Location:

• Scarborough, ME 04074 (Preferred)

Ability to Commute:

• Scarborough, ME 04074 (Required)

Ability to Relocate:

• Scarborough, ME 04074: Relocate before starting work (Preferred)
• Work Location: Hybrid remote in Scarborough, ME 04074