Technical Writer

Overview

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client services offerings are used to create the Internet solutions that make networks possible providing easy access to information anywhere, at any time.

Job Title: Technical Writer

Location: Remote

Duration: 3 Months

Work Type: Remote

Job Description

Position Summary

• We are seeking a Managed Services Technical Writer to provide ongoing documentation services for the client's Legal Technology team.
• This role will serve as a dedicated documentation resource, managing and maintaining all process documentation, user guides, and technical content for the legal department's technology systems and workflows.
• The position will establish a managed documentation service that ensures consistent, high-quality documentation support for legal technology initiatives.
  
  

Service Scope

• Dedicated technical writing support for legal technology initiatives
• Create documentation for new tools, processes or tech
• Ongoing maintenance of existing legal technology documentation by request
• Proactive regular review and updates of existing documentation
• Documentation project management and planning
• Monthly service reporting and metrics
• Regular stakeholder meetings and engagement over email and messages. The tech
• writer must be available during these times in order to engage with US stakeholders: Monday-Friday between 7:00 AM – 12:00 PM Eastern Time.
  
  

Key Responsibilities

Documentation Services

• Provide managed documentation services for legal technology platforms and tools
• Maintain and update documentation for legal workflows and processes
• Create and manage user guides for all legal applications and for various audiences
• Document system integrations and technical specifications
• Develop training materials for legal technology platforms
  
  

Process Documentation

• Document (in both written language and schematics/diagrams) legal technology workflows and procedures
• Create and maintain standard operating procedures
• Document system configurations and settings
• Maintain knowledge base articles for legal tools
• Create quick reference guides and job aids
  
  

Service Management

• Prioritize documentation needs based on team requirements
• Track documentation projects and deliverables
• Provide regular status updates to stakeholders
• Secure stakeholder approval on final deliverable(s)
• Report on documentation metrics and completion rates
  
  

Quality Control

• Maintain documentation standards and templates
• Ensure consistent formatting and terminology
• Manage document review and approval processes
• Track document versions and updates
• Maintain documentation inventory
  
  

Required Qualifications

• 5 years of technical writing experience
• Experience providing managed documentation services
• Strong understanding of legal technology platforms
• Proven experience managing documentation projects
• Advanced skills in documentation tools and platforms
• Bachelor's degree in Technical Writing, English, or related field (or equivalent experience)
  
  

Professional Attributes

• Strong verbal and written communication skills, with the ability to convey technical information in a clear and concise manner to technical and non-technical audiences located in the United States and Globally is a must
• Ability to work independently while maintaining regular communication
• Experience working with legal professionals is preferred
• Excellent project management skills
• Strong attention to detail
• Service-oriented mindset
  
  

Technical Skills

• Proficiency in Microsoft Office Suite and SharePoint
• Ability to create process maps and workflows
• Knowledge of legal technology applications preferred
• Proficiency with Design and visualization tools such as Snagnit; Canva, Visio or Lucid chart preferred
• Proficiency with video tools such as Camtasia or Loom a plus
• Service Level Expectations- any deviation to the SLA must be approved by the client
• 24-hour response time to documentation requests
• 48-hour turnaround for minor updates
• 5-day turnaround for new documentation
• Monthly documentation inventory reports
• Quarterly documentation review cycles
• Regular backup and archiving of documentation
  
  

Service Delivery Requirements

• Maintain service level agreements for documentation requests
• Provide monthly service reports
• Attend regular status meetings
• Track and report on documentation metrics
• Provide regular status updates to stakeholders
• Meet the standard Service Level Expectations for all projects; any exceptions must
• have prior approval from stakeholders
  
  

Working Parameters

• Remote work arrangement
• Standard business hours with flexibility for time zone coverage
• Regular check-ins with legal technology team
• Dedicated office hours for documentation consultations
• Weekly status reporting
  
  

Documentation Standards

• Follow the client's legal department style guide
• Maintain consistent formatting and terminology
• Ensure accessibility standards compliance
• Follow document control procedures
• Maintain version control standards
  
  

TekWissen® Group is an equal opportunity employer supporting workforce diversity.