What are the responsibilities and job description for the Customer Service Administrator position at TekWissen LLC?
Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a Britishowned education publishing and assessment service to schools and corporations as well for students directly. Company owns educational media brands including Addison Wesley Peachpit Prentice Hall eCollege Longman Scott Foresman and others.
Job Title : Customer Service Administrator
Location : Hadley MA 01035
Duration : 4 Months
Job Type : Contract
Work Type : Remote
Shift Timings : MondayFriday 8 : 305pm EST
Job Description :
As a Test Publishing Quality Assurance (TPQA) Administrator youll apply your proven skills of quality control to a wide range of materials.
Youll support multiple projects simultaneously to meet clientdriven deadlines in our collaborative environment.
Primary Responsibilities
Ensures accuracy of the content as it is handled throughout the materials production process
Performs various quality control checks such as item accounting and item formatting
Performs various technical checks including crossreferencing documentation to the functionality and navigation of the computerbased exam and the results files
Maintains accurate uptodate work plans and tracking logs; provides status to management
Works collaboratively with associates to meet clientdriven deadlines.
We are seeking a detailoriented individual with proven quality control skills and in addition :
Strong planning organizational analytical and problemsolving skills Effective communication and negotiation skills
Proficiency with Microsoft systems / software (Outlook Word Excel) PDF software file management and computer / internetbased navigation; ability to master new technology
Ability to work in a fastpaced deadlinedriven environment; flexible and adaptable to changing priorities
Experience with collaborative teambased efforts
Experience working on multiple projects simultaneously and coordinating the efforts of others to meet shared goals Bachelors degree.
Must have experience using Microsoft Office products (Word Excel) for basic functions. College degree nice to have but not required.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
