What are the responsibilities and job description for the Digital System Support Specialist position at TekWissen LLC?
Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is an American multinational company and one of the largest chocolate manufacturers in the world. It also manufactures baked products beverages and many more that are produced globally.
Position : Digital System Support Specialist
Location : Hershey PA 17033
Duration : 3 Months
Job Type : Contract
Work Type : Onsite
Job Description :
Provide IS technical support at the plant level acting as client support and first responder to issues relating to plant IS systems.
Represent the needs of the plant and act as liaison between the plant and Corporate IS functions.
Support Corporate IS projects involving computers and networking systems at the plant level.
Provide IS support services to user departments in identifying evaluating implementing and maintaining computerbased solutions to business problems.
The Assoc Systems Support Specialist may delegate to others to support multiple shift operations but shall retain overall responsibility.
Ongoing responsibilities include hardware and software support for Windows PCs printers virtual environments network infrastructure time clocks bar code systems phone system and paging system.
Responsibilities :
IT systems : Provide onsite monitoring and support for IT infrastructure. Work with corporate IT and plant staff to help implement corporatedriven hardware software and network projects. Facilitate communications to plant staff about IT projects. Help facilitate Windows desktop / laptop installation and maintenance.
OT systems : Support automation / controls software and licenses required on technician PCs support plant OT infrastructure including virtual machines networking thin clients system backups imaging and hardware troubleshooting.
End User Support : Respond to plant user support needs related to PC software and hardware printers and plant applications such as PI (data historian) MES systems EMS systems barcode systems and timeclocks. Facilitate user access requests user training and manage user accounts as required. Work with corporate IT Help Desk.
Disaster Recovery : Ensure data backup program(s) are properly administrated per Company policy. Function as the Plant Owner of local computer rooms and data closets to help ensure security fire protection and utility supplies are well maintained.
Minimum knowledge skills and abilities required to successfully perform major duties / responsibilities :
Must demonstrate the Client Values.
Proficiency of the English language
Works safely and follows all established plant policies and procedures
Possess good time management
Possess good math skills
Follows directions and pays attention to details
Ability to work independently and in group environment
Possess good communication skills both written and verbal
Demonstrated ability to handle multiple priorities
Understanding of when to address issues and when to hand support off to next level for resolution.
Proficient understanding of PCs and printers
Proficient understanding of Windows operating systems (PC and server)
Understanding of virtual environments (virtual machines VLANs thin clients etc.)
Understanding of network communications
Understanding of network security and firewall configurations
Some knowledge of program languages and database concepts
Typical Day :
Top Three Technical Skills : proficiency in Windows environments and networking understanding of virtual environments (VMWare etc) ability to efficiently troubleshoot client issues
Must Haves (i.e. years of experience)
Ideally Associates degree or equivalent in IT Computer Science or related field with some IT / OT support experience
Software Skills and Purpose (if applicable) :
Industry Experience : Ideal 35 years experience in IT / OT support
Minimum Education and Experience Requirements :
Education :
Associates Degree or relevant certification preferred
Experience :
Minimum 35 years of experience with computer end user support
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Key Skills
Computer Science,Active Directory,Clearance,Facility,HVAC,Linux,Project Management,Troubleshoot,Desktop,Control Systems,Management System,Setup,hardware,Data Analysis,Technical Support
Employment Type : Full Time
Vacancy : 1
