What are the responsibilities and job description for the Field Engineer 3 position at TekWissen LLC?
Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government financial services and commercial markets. Their offerings include security software and services digital transformation and workplace services industry applications and services and innovative software operating environments for high intensity enterprise computing.
Position : Field Engineer 3
Location : East Hartford Connecticut 06108
Duration : 12 Months
Job Type : Contract
Work Type : NON Driving
Job Description :
13 year computer support experience basic hardware and software skills. Good work ethic good organizational skills
As a Field Engineer 3 you will perform activities associated with installing diagnosing maintaining and servicing computerrelated products including but not limited to desktop & laptop computers printers network devices standard software and lowend servers at customer sites and / or depot locations.
This is a journeyman position for the typical desk side support technician.
You will be directed by Help Desk Service Desk or script using standard methods techniques and tools.
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
Your assignments will range in complexity from troubleshooting and repair to more difficult device repair including reloading and reimaging of PCs / laptops and installing and optimizing HW / SW networking products
Responsibilities :
Computer hardware set up basic hardware and software troubleshooting stills
Provides support for software hardware and networking support for desktops laptops and servers.
Provides maintenance and support on legacy products. Supports Core server products.
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software networks servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs moves adds and changes as required
Tests and certifies PCs networks servers and client approved applications
Provides followup on problems or escalation.
Maintains a high degree of professionalism in actions demeanor and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Key Skills
Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX
Employment Type : Full Time
Experience : years
Vacancy : 1
