What are the responsibilities and job description for the Field Services Engineer position at TekWissen LLC?
Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology consulting and business process outsourcing services dedicated helping the worlds leading companies build stronger businesses.
Job Title : Field Services Engineer
Job Location : Poughkeepsie NY 12601
Job Type : Contract
Duration : 9 Months
Work Type : Onsite
Job Description : Job Summary :
The Field Services Engineer is part of the Infrastructure Team this team counts around 20 members in multiple countries.
You are working on supporting and maintaining IT solutions in a highquality mechanized and automated logistics environment for the sites in the field of IT.
Within the team you cooperate with colleagues spread around the sites and report to the Manager Infrastructure client.
Summary of Key Responsibilities :
The Infrastructure Engineer majorly will act as a local IT onsite and will provide enduser support along with the Smart Hands support to the infrastructure teams both onshore and offshore.
The required personal has an active role within the team and interacts with colleagues to share knowledge work on issues / projects and is able to prioritize based on business impact deadlines and risks.
It also Includes extra responsibilities to create SOPs manage inventory onsite and participate in collaborative IT support for the site(s) responsible for.
Position responsibilities :
Work with team members within IT Infrastructure IT Service Delivery and IT System Delivery
Provide support in Infrastructure incidents / changes / escalations (Topdesk)
Deploy hardware and software (servers network equipment cloud instances / services)
Assist in maintaining and optimizing the IT infrastructure environment to ensure business continuity
Have a role in IT infrastructural projects (Life Cycle Management Integration and Business projects)
Setup and maintain the IT Documentation & Monitoring
Create SOP Knowledge articles for known issueresolution
User onboarding offboarding
Meeting room set up onsite for events
Work with local vendors
Education :
Bachelors degree or at least 3 years of relevant working experience as Field Services Engineer
General Skills :
Prior experience of Deskside Engineering or Field Services.
You have a good command of the English language both spoken and written.
You are in possession of a driving license.
Flexibility to travel within Hub and spoke sites required. It might also involve limited travel within the region. Hub is classified as base location and sites in vicinity will be spoke.
You know how to determine the right priorities and are solution oriented.
Available for Offbusiness hours support during critical outages. (On call Rotation Schedule)
Required Technical Skills :
Knowledge and support experience with Windows iOS devices.
Knowledge and support experience with handheld devices like RF Guns Bar code scanners label printers etc.
Experience with Windows Server solutions / roles
Experience in imaging and troubleshooting computers configuring mobile devices.
Experience with Microsoft 365 (Exchange / Intune) and troubleshooting application errors.
Experience in Windows upgrades
Experience with network printer troubleshooting
Knowledge of Network equipment (Switches Routers Access Points Servers etc.)
Good to have :
Knowledge of / experience with Cisco Meraki Devices
Knowledge of / experience with Amazon Web Services (AWS)
Knowledge of ITIL
Handson experience on patching through SCCM.
Experience of Service Now ticketing tool.
Prior Logistics experience
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Key Skills
Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX
Employment Type : Full Time
Experience : years
Vacancy : 1
