What are the responsibilities and job description for the OneSource Service Support Specialist position at TekWissen LLC?
Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one overarching purpose: to help make the world healthier, cleaner, and more sustainable.
Job Title: OneSource Service Support Specialist
Duration: 6 Months
Location: San Diego, CA, 92121
Job Type: Contract
Work Type: Onsite
Job Description:
Responsibilities:
Asset Onboarding:
- Coordinate the delivery and installation of Client purchased instruments with the Original Equipment Manufacturer (OEM) at local and remote Client sites.
- Coordinate the transportation of instruments to the Client lab site, including safe de-crating to prevent instrument damage.
- Updates data records to ensure complete and accurate visibility to instrument delivery and installation data.
- Collaborate with Client Capital Asset Stewards to ensure accurate instrument tagging.
- Coordinate the removal as well as transfer of assets to and from Client sites.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
- May be required to travel to other client sites for training and meetings
Communication:
- Open Work Orders for repairs and planned maintenance on behalf of scientists.
- General communication / escalation with customers regarding the OneSource program.
- Be the main interface to the customer site on behalf of the OneSource program.
- Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.
- Communicate timely program information internally discuss troubleshooting/repair situations with customers, in a professional, cost-effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results.
- Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate.
- Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer's satisfaction.
Escorting
- Meet OEM or TPV service engineers at customer points of entry, confirm reason for site visit.
- Verify required customer health and safety requirements for site entry have been completed by engineer.
- Escort the engineer to the equipment location and hand off to customer equipment owner/user.
- Upon completion of the service event, escort the engineer back to the customer entry point and obtain a copy of the service report prior to engineer departure.
- Verify performance of maintenance or install and need for return visits.
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time
Basic Qualifications:
- Associates degree OR
- High School Diploma or equivalent with 2 years of experience in Inventory Management
Preferred Qualifications:
- Strong data analytics and reporting skills
- Project Management experience
- Demonstrated experience and proficiency in use of SAP systems and MS Office Suite.
- General knowledge of lab instruments
- Ability to work both independently and in a team environment.
- Effective written and verbal communication skills.
- Strong multi-tasking and organizational skills.
Other Requirements:
- Position is in a research laboratory environment
- Job pace may be fast and job completion demands may be high.
- Must be able to remain in a stationary position more than 25% of the time
- Potential risk to lab-based hazards including but not limited to chemicals, biologicals, potent compounds, research material, high temperature, etc.
- The person in this position needs to occasionally move inside and outside labs
- Frequently use objects, tools or controls, which will require regular bending, squatting, stretching and reaching in order to perform in a service function.
- Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds
- Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument/equipment), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
- Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
- Employee may be required to handle hazardous wastes according to local, state, and federal regulations
TekWissen Group is an equal opportunity employer supporting workforce diversity.
