What are the responsibilities and job description for the Production Support Engineer position at TekWissen LLC?
Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client provider of digital technology and transformation information technology and services
Position : Production Support Engineer
Location : Chicago IL / Indianapolis Indiana / Atlanta GA
Duration : 6 Months
Job Type : Contract
Work Type : Hybrid
Job Description : Position Overview :
The Production Support Specialist plays a vital role in maintaining the smooth operation of clientfacing systems and applications.
This role focuses on addressing technical issues resolving defects and delivering advanced support for urgent and datarelated challenges.
Key Responsibilities :
Client Defect Correction :
Investigate and resolve defects reported by clients in a timely and efficient manner.
Collaborate with crossfunctional teams to identify the root cause of defects and implement solutions.
Document resolution steps and maintain logs for future reference and process improvement.
Advanced Triage :
Perform indepth analysis and categorization of reported incidents or defects.
Identify patterns or recurring issues to escalate appropriately to development or support teams.
Act as the initial point of contact for highpriority issues ensuring they are routed correctly for resolution.
Defect Assignment :
Assign identified defects to the appropriate team or individual based on expertise and workload.
Ensure defects are prioritized according to business impact and urgency.
Follow up with assignees to ensure timely resolution and communicate updates to stakeholders.
Urgent Small Development Work :
Handle timesensitive development tasks such as creating scripts fixing minor bugs or implementing small features.
Work closely with development and testing teams to ensure highquality deliverables.
Ensure compliance with coding standards and deployment procedures.
Provider and Member Data Load Issues & Manual Loads :
Troubleshoot and resolve issues related to loading provider and member data into systems.
Perform manual data loads and validations as needed to support client operations.
Coordinate with data management teams to address inconsistencies or errors in the data load process.
Provider and Member Data Configuration Updates :
Update and maintain configuration settings for provider and member data within the system.
Ensure configuration changes align with business requirements and are thoroughly tested before deployment.
Provide support for configurationrelated issues and collaborate with stakeholders to resolve them.
Key Qualifications :
Bachelors degree in computer science Information Technology Engineering or a related field.
3 years of experience in a technical support production support or software development role.
Proven experience in defect resolution issue triage and incident management within a technologydriven environment.
Handson experience working with provider and member data systems ETL processes and manual data handling tasks.
Proficiency in SQL and database management for troubleshooting data load issues and performing manual loads.
Handon experience with development framework (e.g .Net) for handling urgent development tasks..
Strong understanding of software development lifecycles (SDLC) Agile methodologies and configuration management.
Excellent root cause analysis and advanced triage skills for resolving complex technical issues.
Experience in handling provider and member data configuration in healthcare or insurance domains.
Experience working directly with clients to address and resolve defects and datarelated issues.
Proven ability to prioritize and manage multiple responsibilities under tight deadlines.
Desirable Skills :
Experience working directly with clients to address and resolve defects and datarelated issues.
Proven ability to prioritize and manage multiple responsibilities under tight deadlines.
Familiarity with defect tracking and project management tools like JIRA Azure DevOps or equivalent.
Knowledge of process optimization and change management methodologies.
Tek Wissen Group is an equal opportunity employer supporting workforce diversity.
Key Skills
History,Insurance Management,JDE,Administration Office,Catering Operations
Employment Type : Full Time
Vacancy : 1
