What are the responsibilities and job description for the Technical Program Product Manager II position at TekWissen LLC?
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.
Job Title: Technical Program Product Manager II
Location: Sunnyvale, CA 94089
Duration: 3 Months
Job Type: Contract
Work Type: Onsite
Job Description:
- We have an opening for a Technical Program Manager
Who we are
- The Corporate Infrastructure Services team (CIS) is part of the IT Services organization that supports all the client at corporate offices. CIS designs, plan, builds, maintains and deprecates the infrastructure in all corporate offices worldwide.
- This includes running client's corporate campus & building infrastructure worldwide.
- Everything from deploying and maintaining the wired and wireless networking to Printers, to the AV systems in our conference rooms.
- Where there's technology at play in these buildings, CIS is responsible for keeping it healthy and running for our customers.
- We are passionate about ensuring our customers receive world class IT Services and making sure they have the best possible experience while working from the office.
What is the role
- This role requires a builder, someone who can innovate and improve on our technology deployment and operational processes, helping us scale our delivery with the growth and expansion of the client.
- We interact with many teams in the client to ensure our customers requirements are delivered.
- Experience in program and portfolio management will be critical to this role as you will be coordinating your teams delivery with these partners.
- The candidate will be an experienced Technical Program Manager who has worked in IT Deployments, Operations or Engineering team as part of a large organization.
- They have managed infrastructure deployments, through the lifecycle (build, deploy, maintain, improve and deprecate).
- You should have experience working globally, with strong IT infrastructure knowledge and background.
- With multiple teams and customer segments across these regions, this role requires a leader who is skilled in customer engagement, understands inverted leadership and will support their team to solve problems, delivering infrastructure solutions that met our customers' demands on time, all the time.
What will you do
- As a Technical Program Manager for the Office Infrastructure Deployments (OID) team in Corporate Infrastructure Services, you will help define the deployment KPIs and establish the mechanisms to measure, monitor and alert on deviations from the agreed targets.
- You will drive accountability for performance and quality for global infrastructure deployments through regular (WBR/MBR/QBR) reviews, escalating when necessary.
- You will act as a point of escalation for senior leaders to share feedback that drives change.
- This role is transformational, playing the key role in maturing and improving the infrastructure deployment services our customers rely on worldwide.
- You will drive a commitment to quality within the infrastructure operations & deployment organization, ensuring the processes deliver the intended outcomes the first time.
- As part of this role, you will be a force multiplier to drive improvements and efficiencies in our deployment and operational processes, reducing engineering effort globally.
- You will enhance our demand and capacity tracking mechanisms and reporting.
- You will build mechanisms for scheduling work that comes from our partners that ensures we can deliver at scale and eliminate scheduling bottlenecks.
- You will plan and implement Operational Excellence and Continuous Improvement practices for the team.
- This role's scope is global across all the client corporate infrastructure.
Basic qualifications
- 7 years' experience in program or project management at global scale with cross-functional teams
- 3 years' experience working with data center or corporate infrastructure and / or operations
- Fundamental understanding of IT Infrastructure (networking, systems, services)
- Bachelor degree in a Computer Science, Information Technology Management or equivalent professional experience (7 years' experience in an IT organization)
- The ability to work independently and self-motivate in a rapidly changing environment
- Perform IT Optimization assessments and process improvements aligned to best practices and ITIL
- Experience driving service improvements using data and metrics to drive improvements
Preferred qualifications
- ITL v3/4 Practitioner
- Experience driving the design, implementation and adoption of ITIL across an Enterprise IT team
- PMP Certification or equivalent
- Process improvement skills (Lean, Kaizen, Gemba)
- Experience with ServiceNow and analytic tools such as Quicksight and Tableau
- Root cause analysis and complex problem-solving skills
- A passion for delivering results and building trust with internal and external stakeholders
- Experience prioritizing demands, scoping large efforts and negotiating timelines
- Excellent written and verbal communication skills
Story Behind the Need Business Group & Key Projects:
About the team
- The Corporate Infrastructure Services team (CIS) is part of the IT Services organization that supports all the client at corporate offices.
- CIS designs, plan, builds, maintains and deprecates the infrastructure in all corporate offices worldwide.
- This includes running client's corporate campus & building infrastructure worldwide.
- Everything from deploying and maintaining the wired and wireless networking to Printers, to the Meeting Experience in our conference rooms.
- Where there's technology at play in these buildings, CIS is responsible for the customer experience and measuring the end-to-end performance.
- We are passionate about ensuring our customers receive world class IT Services and making sure they have the best possible experience while working from the office.
Key Projects:
- Deploy all Wi-Fi, connectivity, printing capabilities (projects: RTO for next year, a lot of shortages with connectivity and ability to have all offices run smoothly)
Typical Day in the Role:
- Identify and prioritize cross-group collaboration opportunities.
- Set and drive regular cadence of communications to stakeholders, both internal and external for business, operational, and strategic reviews.
- Serve as a subject matter expert and trusted advisor to senior leadership team.
- Engage on special or strategic projects and initiatives. Driving cross-functional teams to make data-driven decisions.
- Define and own high-impact frameworks, processes, and strategies that drive measurable results and set the organization up for long-term success.
- Communicate ideas and initiatives clearly with direct and indirect stakeholders, effectively advocating for opportunities up to the VP level.
- Partner and work with other business units to influence strategic directions across al existing and new business workstreams.
- Facilitate discussions on program direction, strategy, and conflicts.
- Identify, develop, and implement efficiency opportunities and best practices to drive operational excellence and efficiency.
- Interaction level with team: 50/50 independent vs collaborative, it can change from time to time.
Candidate Requirements:
- invent and simply, earn trust, ownership, deep dive
- 7 years' experience in program or project management at global scale with cross-functional teams
- 3 years' experience working with data center or corporate infrastructure and / or operations
- Fundamental understanding of IT Infrastructure (networking, systems, services)
- Bachelor degree in a Computer Science, Information Technology Management or equivalent professional experience (7 years' experience in an IT organization)
- The ability to work independently and self-motivate in a rapidly changing environment
- Perform IT Optimization assessments and process improvements aligned to best practices and ITIL
- Experience driving service improvements using data and metrics to drive improvements
Preferred qualifications
- ITL v3/4 Practitioner
- Experience driving the design, implementation and adoption of ITIL across an Enterprise IT team
- PMP Certification or equivalent
- Process improvement skills (Lean, Kaizen, Gemba)
- Experience with ServiceNow and analytic tools such as Quicksight and Tableau
- Root cause analysis and complex problem-solving skills
- A passion for delivering results and building trust with internal and external stakeholders
- Experience prioritizing demands, scoping large efforts and negotiating timelines
- Excellent written and verbal communication skills
Top 3 must-have hard skills
- Program Management
- Infrastructure
- Business Leadership
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Salary : $151,900 - $196,600
