Computer Technician / Field Engineer - 3

Position: Field Engineer 3

Location: Baltimore, MD

Duration: 12 Months

Job Type: Contract

Work Type: Non-Driving

Pay Rate: $25/Hourly on W2

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Job Description:

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
• This role requires MAC OSx, Windows 10/11, Service Now and Office 365 Suite experience in a professional setting. A/V experience would be a plus.

Responsibilities:

• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products Supports Core, Installs and maintains PCs and associated software, and peripherals.
• Performs installs, moves, adds and changes as required Tests and certifies PCs, networks, servers and client approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• May be required to assist with support of servers or network devices with guidance through support. Certification not required
• This role requires both WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting.

Requirement:

• Must have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations
• Windows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting
• CUSTOMER SERVICE EXPERIENCE IS VERY IMPORTANT
• Service now and Office 365 Suite experience
• A/V experience nice to have but not required

TECHNICAL SKILLS

Must Have

• Communication Skills
• Mac OS
• Microsoft Windows
• office 365 suite
• service now
• WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting

Nice To Have

• A/V
• Customer Facing Service, Windows 10/11 skills, MAC skills

TekWissen® Group is an equal opportunity employer supporting workforce diversity.